My Account Makes Energy
My Account gives you the power to manage your energy use and costs in one convenient place. Take advantage of our useful online tools to help you stay in control of your energy expenses. With My Account, you can view your bill and manage your payments, make service requests, monitor your energy use and more. Avoid surprises by signing up for notifications and get a projected estimate of your next bill. It’s a snap to manage your account securely – anywhere, anytime.
Everything you need in one place.
New design makes it easier to navigate My Account.
Quick bill payment
A secure way to pay online one time, with Auto Pay or our new
Text to Pay.
Snapshot of account
New dashboard shows account and payment information at-a-glance.
Keep a tab on energy use
See how and when you use energy.
Sign up for notifications by email or text.
Make service requests online and use our new status tracker.
Ways to Save
Get personalized tips on how to save energy and money at home or work.
Pay your bill, arrange service or make payment arrangements.
Frequently Asked Questions
Once the system is back, enter your Username and password on the login page at sdge.com/myaccount or in the login box on the sdge.com home page. If you are new to My Account, you can register and create your online profile.
No, you don’t. The login to our new My Account should be seamless for most customers. Your previous Username and password should still be active and provide you access. If your password is not working, please use the “Forgot Password” option to reset your password. For the small number of customers who may have to re-register, we will notify those customers directly if they are affected by this change.
You may need the following information:
Your customer name exactly as shown on your monthly billing statement
The last 4 digits of the social security number of the primary account holder, or a Federal Tax Identification Number
Your email address on file
Your phone number on file
Your account number(s) located on your monthly billing statement
Your billing zip code
If you don’t have any contact information on file (email or phone), you may need to call us before you can complete your registration.
Existing customers with active service will retain their same SDG&E bill account numbers, but may see additional leading zeros added to support the new system format.
No, you do not need to sign up for Auto Pay again if you were signed up prior to our upgrade. If you are not currently using our Auto Pay function, you can sign up once our system upgrade is complete.
As part of our transition to the new My Account, we will be transitioning billing and energy usage history for the previous 13 months.
For most customers, logging in to the new My Account should be seamless with your previous profile information transitioning over. We recommend you confirm your contact information to ensure your contact details are up-to-date. Also, some notifications are being streamlined. We encourage you to review your preferences after the update, as there may be new alert options you want to sign up for. We will notify customers directly if they need to update their profile as part of the system upgrade.
Our new My Account has enhanced security features, more stringent password requirements, and will offer customers who want added security the option of 2-factor authentication when logging in online or through a mobile device.
We’ve made this easy. Any time you have a new account or an account closes, we automatically update your profile. You no longer have to worry about adding or removing accounts from your profile manually, we do the housekeeping for you.
For the most part, nothing has changed for CCA or DA customers. You can still view and pay your billing, view your monthly usage, make service requests, etc. You can even take advantage of our new Text to Pay option.