Making a Claim
Even with our hard work and resources, we can’t always prevent service interruptions—we know they’re life interruptions for our customers.
If you’ve suffered a loss or damage due to service interruption and believe we may be responsible, you can submit a claim. We thoroughly evaluate each claim, though we will not be liable for failure to deliver gas or electric service due to circumstances beyond our reasonable control, such as weather conditions, damage by third parties, or other intervening damage to our facilities.
San Diego Gas & Electric
Attention: Claims Department
P.O. Box 129831
San Diego, CA 92112
What happens next
After we receive your claim, a claims representative will contact you within two business days. If we receive your claim through a company field employee, we will make every effort to contact you within three business days.
Our goal is to reach a final decision within 30-45 days, but complex claims may require more time. We’ll either call you or send a letter informing you of our decision.
If your claim is denied, we will provide you the reason for the denial.
If you are not satisfied with our decision you have the option and right at any time during the claims process to file a civil action or a small claims lawsuit.
You can also refer your loss to your insurance carrier who may reimburse you subject to policy coverage and any applicable deductible.
Providing supporting documentation
To evaluate your claim, we will need the following types of information:
Repair estimates, invoices and proof of purchase
- Medical records and receipts for services rendered
If you are asking for lost wages due to an injury, we will also need:
Number of days/weeks you were off work
Verification of lost time from your employer
Pay stubs verifying your rate of compensation
Name and type of business
Revenue and expenses statements
Sales receipts prior to and after the incident
Bank statements and/or tax records for the business
Food loss and spoilage
Itemized list of the food lost or spoiled with its cost
Receipts or other documentation verifying purchase
We evaluate food loss claims based on the recommended guidelines from the U. S. Department of Agriculture:
A fully stocked freezer will usually keep food frozen for two days after losing power.
A half-full freezer will usually keep contents frozen for about one day.
In the refrigerator, food will usually keep up to four hours, depending on the temperature of the room.