30% or more off your energy bill can help you rest a little easier.

CARE and FERA are two programs we offer that can provide you  with a monthly discount on your bill.  Simply complete our application and we'll let you know if you qualify. 

California Alternate Rates for Energy (CARE) -  Offers a 30% or more monthly bill discount.  Qualification is based on participation in certain public assistance programs or by income guidelines. 

Family Electric Rate Assistance (FERA) -  If you're not eligible for CARE, you may qualify for an  18% monthly bill discount through FERA.   FERA is only open to households with three or more people.  Qualification is based on income guidelines. 

When you apply for CARE/FERA, we'll also see if you qualify for  no-cost energy-efficient home improvements .  Only one application is needed to check your eligibility for these programs. 

To continue receiving these program benefits, you must maintain acceptable energy usage levels.   High energy use may lead to removal.

Apply, Renew or Verify - select from the options below:


Sign up today!


Renew  your bill discount or verify your income



You can also apply through our  automated phone system at 1-877-646-5525.
If you need help paying your bill and would like to make payment arrangement, visit us online through My Account or call us at 1-800-411-7343.

Other Ways to Apply for a Bill Discount

Apply in Other Languages
Apply in Other Languages
Send Your Application Via Mail
Send Your Application Via Mail
Sub-Metered Customers (Mobile Home Park)
Sub-Metered Customers (Mobile Home Park)
Tenants of Sub-Metered Residential Facilities
Tenants of Sub-Metered Residential Facilities
Qualified Non-Profit Group Living Facilities
Qualified Non-Profit Group Living Facilities
Agricultural and Section 17008 Facilities
Agricultural and Section 17008 Facilities

Program requirements

Eligibility is based on your participation in certain public assistance programs or income guidelines.

If you participate in any of these public assistance programs, you'll qualify for CARE:

  • Medicaid/Medi-Cal for Families A & B

  • CalFresh (Food Stamps) SNAP

  • Head Start Income Eligible (Tribal Only)

  • Bureau of Indian Affairs General Assistance

  • Women, Infants and Children (WIC)

  • National School Lunch Program (NSLP)

  • Low-Income Home Energy Assistance Program (LIHEAP)

  • Supplemental Security Income (SSI)

  • CalWORKs (TANF) or Tribal TANF

Income Guidelines

If you do not participate in the public assistance programs listed above, then qualification is based on your household size and total current household income* (total income of all persons living in your house, condo, apartment or mobile home).

Number in Household
Total annual household income
CARE program
FERA program



Not Eligible



$42,661 - $53,325



$51,501 - $64,375



$60,341 - $75,425



$69,181- $86,475



$78,021 - $97,525



$86,861 - $108,575

Each additional member


+$8,840 - $11,050

Effective June 1, 2019 to May 31, 2020

Additional rules and guidelines

  • The SDG&E bill must be in your name and the address must be your primary residence.

  • You must notify SDG&E if you no longer qualify.

  • High energy use may result in removal from the program. 

  • You may not be claimed on another person’s income tax return other than your spouse.

  • Your total current household income (all income of all persons living in your home), before deductions, is no more than the income level listed and you may be asked to verify your income.

  • You must renew your application when requested.

* Total household income is all taxable and non-taxable revenues, from all household members, from whatever sources derived, including but not limited to: wages, salaries, interest, dividends, spousal and child support payments; public assistance payments, Social Security and pensions, rental income, income from self-employment, and all employment-related non-cash income.

Contact Us:

If you have questions, please email [email protected] or call 1-800-411-7343.  If you're speech or hearing impaired, please call our TDD/TTY number at 1-877-889-7343.  


California LifeLine Program:

If you’re receiving an energy bill discount through the CARE program, you may also qualify to receive a discount on your phone through the California LifeLine Program.  To learn more call: 1-866-272-0349.  


Authorized Outreach Contractor:

The Harris Group

Call Center: 619-825-9510

Corporate: 619-741-4109

Website: the-harris-group.org


CARE Capitation Program

Are you a non-profit interested in becoming a CARE or FERA capitation agency? CARE/FERA capitation agencies are social service organizations that help customers enroll in programs that make them categorically eligible for the CARE discount. 

Apply now

Free energy-efficient home improvements

 If you’re a qualifying homeowner or renter, you could receive free home improvements and energy-efficient appliances that make your home more comfortable and save you money now and for years to come. You may also be eligible for a discount on your energy bill.

Find out if you're eligible

We're Here to Help

We offer a variety of resources if you're  experiencing financial hardship and need help paying your bills, including payment arrangements, a level pay program, and discounts for eligible customers.

If you need more time to pay your bill, please log into My Account to make payment arrangements. You can also enroll online in a level pay program to get a more predictable bill, so it's easier to budget your monthly expenses.