Continuity of Service

The Continuity of Service Agreement Program allows property owners and managers to maintain uninterrupted gas and electric service while rental properties are vacant. Here are the benefits:

  • Keeps services on while cleaning and showing vacant properties
  • Avoids the hassle of turning services on or off when tenants move
  • Allows you to manage up to 450 properties on one agreement

Update and view existing agreements online

Manage your agreement online at your convenience. To access it, provide:

  • Your agreement number
  • One of the following forms of identification associated with the agreement:
    • Last four digits of Social Security Number or Federal Tax Identification
    • Four digit Personal Identification Number - PIN

If you need assistance with your agreement number, please contact SDG&E at 1-800-411-7343.

Manage Agreement

Create new agreements online

To create a new Continuity of Service Agreement online, provide your customer information, set up basic agreement details and add your properties. When creating an agreement, you can add up to 25 properties. After your agreement has been created, you can use Manage Agreement to add more properties.

Create Agreement

Program Guidelines for Property Managers

  • Active gas and/or electric meters for the properties included in your agreement will be automatically transferred into your name when a tenant discontinues service with SDG&E.

  • You will be responsible for the utility bills incurred until the date that a new tenant begins receiving service.

  • The Service Establishment Fee charged to program participants is $5.85 per meter when new accounts are opened in your name.

  • When a tenant’s service is disconnected for non-payment at the premises with an active agreement, the requested service is not automatically transferred into the continuity of service agreement participant’s name.

  • Energy bills for all properties included in your agreement will be sent to the mailing address you provided with your application.  We can accept only one mailing address per agreement.

  • New Continuity of Service Agreements must be requested by the Customer of Record (“Applicant”).

  • Your Social Security Number or Federal Tax ID is required to set up a Continuity of Service Agreement.

  • Adding a property to your agreement will not automatically activate a meter that is not in use. To activate meters at your property that are not in use, please contact SDG&E at 1-800‐411‐7343.

  • You will be responsible for notifying us when you no longer own or manage a property listed in your agreement.

  • Requesting a shut‐off of service will not remove that property from your agreement, and you could be charged for future utility service.

  • To cancel your agreement, all properties must be removed from your agreement.

  • Online changes to your agreement will become effective upon submission of your request.

To maintain your agreement without using the online service you must:

Contact Us:

Mailing Address:

San Diego Gas & Electric | RTO
P.O. Box 129831
San Diego, CA 92112-9831

Continuity of Service Agreement Program FAQ

Having a PIN lets you provide access to anyone you want to share the account information with. You can update your PIN by signing in with your SSN/FTI. This lets you control who has access to your agreement.

If you aren’t currently an SDG&E customer, you can still create a Continuity of Service Agreement:

  1. Individual customers will be required to provide a Social Security Number which may be used to run a credit check for identification purposes only.

  2. New applicants will be required to call our Customer Contact Center at 800-411-7343 to complete an application for service before creating an agreement.

  3. Your Social Security Number or Federal Tax ID is required to set up a Continuity of Service Agreement.

The person listed on the Continuity of Service Agreement will be responsible for ensuring their tenants assume responsibility of the property according to the terms of their rental agreement.

No, but you can view your properties online and see whether they are currently billing to you or your tenant.

Yes, participants have the option to select only one service (Gas or Electric) to remain active under the program. All properties listed on the contract will have the same service selected. Participants requesting different services for other units or properties within an agreement will need to set them up on separate agreements.

Yes, you may request to turn the services off at any time for properties on your agreement and billing to you. Turning off services will not remove the property from your agreement. Your property will revert back to your name after your next tenant moves out. If you no longer want services to revert to your name in the future, you must remove the property from your agreement.

You can add or remove a service address by logging in to your Continuity of Service Agreement and select add or remove properties.

  • You can add or remove up to 25 properties in a single transaction.

  • An agreement may have no more than 450 rental properties at any given time.  If you need to maintain more than 450 rental properties, you will need to create a new agreement.

  • If you remove all of your properties from your agreement, your agreement will be cancelled and you can’t make any other changes

The Master Account is another account belongs to you that can be associated with your agreement. When provided, unpaid final bill balances for rental property accounts billed to the landlord are transferred. This allows you to control where funds are transferred while ensuring unpaid final bill balances do not become delinquent.