Making a Claim

Even with our hard work and resources, we can’t always prevent service interruptions—we know they’re life interruptions for our customers.

If you’ve suffered a loss or damage due to service interruption and believe we may be responsible, you can submit a claim. We thoroughly evaluate each claim, though we will not be liable for failure to deliver gas or electric service due to circumstances beyond our reasonable control, such as weather conditions, damage by third parties, or other intervening damage to our facilities.

Here’s how to submit a claim

Download a claims form  and submit it by mail or fax:

Mail to:

San Diego Gas & Electric
Attention: Claims Department
P.O. Box 129831
San Diego, CA 92112

Fax to:

1-858-541-5737
Attention: Claims Department

 

Call:

You can also open a claim by calling our Customer Service Center at  1-800-411-7343.

 

What happens next

After we receive your claim, a claims representative will contact you within two business days. If we receive your claim through a company field employee, we will make every effort to contact you within three business days.

Our goal is to reach a final decision within 30-45 days, but complex claims may require more time. We’ll either call you or send a letter informing you of our decision.

  • If your claim is denied, we will provide you the reason for the denial.

  • If you are not satisfied with our decision you have the option and right at any time during the claims process to file a civil action or a small claims lawsuit.

  • You can also refer your loss to your insurance carrier who may reimburse you subject to policy coverage and any applicable deductible.
     

Providing supporting documentation

To evaluate your claim, we will need the following types of information:

Repair estimates, invoices and proof of purchase

  • Medical records and receipts for services rendered

  • If you are asking for lost wages due to an injury, we will also need:

    • Number of days/weeks you were off work

    • Verification of lost time from your employer

    • Pay stubs verifying your rate of compensation

  • Name and type of business

  • Taxpayer I.D.

  • Revenue and expenses statements

  • Sales receipts prior to and after the incident

  • Payroll records

  • Bank statements and/or tax records for the business

  • Itemized list of the food lost or spoiled with its cost

  • Receipts or other documentation verifying purchase

We evaluate food loss claims based on the recommended guidelines from the U. S. Department of Agriculture:

  • A fully stocked freezer will usually keep food frozen for two days after losing power.

  • A half-full freezer will usually keep contents frozen for about one day.

  • In the refrigerator, food will usually keep up to four hours, depending on the temperature of the room.