Save With Our Medical Baseline Allowance Program
To help our customers who have to use certain medical devices, space heaters, air conditioners, or other energy-intensive devices to manage or maintain their health, we created a special program to help them save. So far, we’ve enrolled more than 38,000 members ranging from newborns to senior citizens.
If you meet the eligibility requirements detailed below, we encourage you to apply, regardless of your monthly income.
Working with your physician (MD or DO), you can complete an application to start or renew your service.
|Qualifying Medical Conditions||Qualifying Medical Devices||Devices that DO NOT Qualify|
|Compromised immune systemor life-threatening illness||Aerosol Tents||Heating pads|
|Hemiplegia||Air Mattress/Hospital Beds||Humidifiers|
|Multiple Sclerosis||Apnea Monitors||Pool or tank heaters|
|Paraplegia||Breather Machines (IPPB)||Saunas or hot tubs|
|Scleroderma||Continuous Positive Airway Pressure (CPAP)||Whirlpool pumps|
|Electric Nerve Stimulators|
|Inhalation Pulmonary Pressure|
|Left Ventricular Assist Devices (LVAD)|
|Lympha Press Devices|
|Pulse Oximeters/Monitors (must be used with other medical devices, cannot be powered by battery)|
|Respirators (all types)|
|Total Artificial Heart (TAH-t)|
|The Vest/Airway Clearance System|
The qualifying person must live at the address provided on the application, where the allowance will be given. The qualifying person's name does not need to be on the bill, but the person listed on the bill must sign the application.
Equipment is for home-use only.
Equipment must have a medical purpose in itself to qualify. For example, refrigerators used to keep insulin cold do not qualify.
The qualifying person will be asked to renew and update their application:
If the doctor certifies the medical condition is permanent, we'll require completion of a form self-certifying their continued eligibility for the Medical Baseline Allowance every two years.
If the doctor certifies the medical condition is not permanent, we'll require completion of a form self-certifying their continued eligibility for the Medical Baseline Allowance each year and completion of a new application with a doctor's certification every two years.
The qualifying person may be asked to renew and update their application even if the doctor has certified the condition as permanent. When we do this, we’ll mail a renewal notice.
If you’re enrolled in the program and you move, your allowance does not automatically transfer so you’ll need to contact us.
Withdrawing from the program
If the medical equipment is no longer needed, or if the person using it no longer lives at the address where the allowance is given, contact us:
While we do our best to avoid outages, we cannot guarantee that the power will always be on. We recommend that those who require life support equipment make arrangements for a backup power supply.
Your application will be processed within 30 days of the date it is received. Please keep a copy for your records.