More energy at a lower cost to help with medical conditions

If you or someone in your household has a qualifying medical condition or needs certain medical equipment in your home, you may be eligible to receive more electricity or natural gas at a lower cost through the Medical Baseline Allowance program.  


How To Qualify

  • You must have a qualifying medical condition or use qualifying medical equipment (see "Qualifying Medical Conditions and Equipment below).
  • Fill out a "New Application" (under "Apply Today"), have it certified by your physician and return it to the address listed on the application. 
  • The person with the qualifying medical condition  must live at the address on the application.  Their name does not need to be on the bill, but the person who's name is on the  bill must sign the application.
  • The medical equipment must be for home-use only. 


Apply Today

Your application will be processed within 30 days of the date it is received. Please keep a copy for your records. 


Renew Your Application or Upload Physician Form

For more information on renewing your application, see the drop-down below.


Withdrawing from the Program

If the medical equipment is no longer needed, or if the person using it no longer lives at the address where the allowance is given, please contact us at [email protected]  or call 1-866-463-0070 Monday-Friday 7 a.m. to 4 p.m.


Power Outages and Other Emergencies

While we do our best to avoid outages, we cannot guarantee that the power will always be on.  Especially if you live in high risk fire areas.  If your power is out and you  require medical equipment for life support, we recommend the following:

  • If the situation is life-threatening, call 911
  • Make sure we have your most up-to-date phone number and email address.  During power outages, we send out information to help you stay informed.  It's also extremely important for us to have the correct information so we can contact you in an emergency. 

 Email us at [email protected]  or call  1-866-463-0070 (Monday-Friday 7 a.m. to 4 p.m.) to check or update your contact information. 

  • If financially possible,  make arrangements for a backup power supply.


Contact Us


Monday-Friday 7 a.m. to 4 p.m.

[email protected] 


Qualifying Medical Conditions Qualifying Medical Devices Devices that DO NOT Qualify
Compromised immune systemor life-threatening illness Aerosol Tents

Air filters


Heating pads

Hemiplegia Air Mattress/Hospital Beds Humidifiers
Multiple Sclerosis Apnea Monitors Pool or tank heaters
Paraplegia Breather Machines (IPPB) Saunas or hot tubs
Quadriplegia Compressors/Concentrators Vaporizers
Scleroderma Continuous Positive Airway Pressure (CPAP) Whirlpool pumps
  Dialysis Machines  
  Electrostatic Nebulizers  
  Electric Nerve Stimulators  
  Hemodialysis Machines  
  Infusion Pumps  
  Inhalation Pulmonary Pressure  
  Iron Lungs  
  Left Ventricular Assist Devices (LVAD)  
  Lympha Press Devices  
  Motorized Wheelchairs  
  Oxygen Generators  
  Pacemaker Monitor/Defibrillator  
  Pressure Pads  
  Pressure Pumps  
  Pulse Oximeters/Monitors (must be used with other medical devices, cannot be powered by battery)  
  Respirators (all types)  
  Suction Machines  
  Total Artificial Heart (TAH-t)  
  Ultrasonic Nebulizers  
  The Vest/Airway Clearance System  

Renewing Your Application

If you're enrolled in the Medical Baseline Program, at some point, you'll be asked to renew your application.  

Non-Permanent Condition

If the doctor certifies the medical condition is not permanent,  we'll require completion of a form self-certifying your continued eligibility for the Medical Baseline Allowance each year and completion of a new application with a doctor's certification every two years

Permanent Condition

If the doctor certifies the medical condition is permanent, we'll require completion of a form self-certifying your continued eligibility for the Medical Baseline Allowance every two years.  If you fall into this group, we'll send you a renewal notice in the mail.

You've Moved

If you’re enrolled in Medical Baseline and move, your savings does not  automatically transfer with you.  You'll  need to contact us at [email protected]  or  call 1-866-463-0070 Monday-Friday 7 a.m. to 4 p.m.



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