Payment Arrangements

Sometimes we all need a little more time to pay our bills. Flexible payment arrangements can help.

Residential Customers

Our Customer Care Center is available to help answer any questions regarding your bill. You can also set up Payment Arrangements online through My Account and even on our SDG&E mobile app.

Customers can click on the link below to learn more about assistance programs that can help you with your energy bills.

Business Customers

Our Business Contact Center is available to help set up payment arrangements, to provide information on new pricing plans, or give energy-saving tips. Contact us at 1-800-336-7343 for assistance.

Click below to visit our Business Recovery page for resources, supplier information and webinar links to help you manage energy bills.

Residential FAQs

When you set up a payment arrangement, you commit to making a payment by a specific date. There are different types of flexible payment arrangements.

Payment Extension – Extend your due date to give yourself a little more time.

Payment Plan – Spread your payments over the next few months. The upcoming charges for future bills are still due in full each billing period in addition to the payment on your payment plan.

Auto-Enrolled Payment Plans – Beginning in September 2021, SDG&E automatically enrolled certain customers in an extended payment plan. Learn more about auto-enrolled payment plans 

Arrearage Management Payment (AMP) Plan - If you have outstanding bills that are past due and are a CARE or FERA customer, you may be eligible for debt forgiveness through our Arrearage Management Payment (AMP) Plan. Learn more about the AMP plan.  

 

Keeping your agreement with payment arrangements, will help prevent your service from being disconnected.

Yes, CCA customers are still eligible for flexible payment plans.

You can sign up for a payment arrangement in MyAccount in three easy steps:

  1. Login into MyAccount
  2. Under the balance due, click “Need More Time to Pay?”
  3. Choose the option that works for you.

You can also call our Customer Care Center at 1-800-411-7343 and use the automated phone system or wait to speak with a representative.

*Please note the Customer Care Center is experiencing longer-than-normal call times.

Some accounts or portion of past due balances may not be eligible for payment arrangements, such as:

  • Level Pay settlement balances
  • Disputed charges
  • Balances that are too small or too old
  • Accounts exceeding maximum allowed extensions or with previously broken arrangements
  • Enrollment on a different payment arrangement
  • Inactive accounts
  • Net Energy Metering annual bills