Arrearage Management
Payment (AMP) Plan 

 

For many, meeting everyday needs isn’t easy. If you have outstanding bills that are past due and are a CARE or FERA customer, you may be eligible for debt forgiveness through our Arrearage Management Payment (AMP) Plan. This plan offers eligible customers help with reducing their past due account balance.

AMP

How It Works

AMP is a 12-month payment plan that forgives 1/12 of a participant's debt after each on-time payment of the current month’s bill. After twelve on-time payments of current month's bills, the participant's debt will be fully forgiven up to a maximum of $8,000. Enrolled participants are protected from disconnection while participating.

Plan Eligibility

To be eligible for AMP you must meet all of the following requirements:
  • Enrollee must be a current SDG&E residential customer. Business customers are not eligible. 
  • Enrollee must participate in our CARE or FERA program.
  • Must have been customer for a minimum of six months and had at least one on-time payment in the last two years. 
  • Customers with electric service must have a past due balance of $500 or more, of which some portion is 90 days  past due or older.
  • Gas-only customers  must have a past due balance of $250 or more, of which some portion is 90 days past due or older.

Requirements and Conditions

Review the AMP Terms and Conditions. 

General

  • Once enrolled, participants must make on-time payments of their current month's bill amount for 12 consecutive months.  
  • AMP will forgive a maximum of $8,000  upon successful completion of the AMP.
  • Eligible customers currently on a different payment arrangement plan to pay off their past due balances may switch to the AMP plan as long as AMP eligibility requirements are met. 
  • After being enrolled, customers can participate in Level Pay Plan to make current monthly charges more predictable. 

Missed Payments and Breaking the Plan

  • Participants may miss up to two non-sequential payments if the payments are made by the next bill due date with an on-time payment of both the current bill and the past due bill.   
  • For example, a participant can miss a payment in March and make it up in April, but cannot miss March and April's payments and make both up in May.  
  • Missing two sequential payments (e.g. March and April) or three non-sequential payments (e.g. January, April, and June) disqualifies you from the AMP agreement.
  • If a customer drops out of AMP before reaching 12 months of on-time payments, there is no impact to the debt that has already been forgiven, however, any remaining balances will be due.   

Re-Enrollment in the AMP Plan

  • Participants may re-enroll in AMP after completing a 12-month waiting period which begins on the month they ended their previous participation in AMP . 
  • They must meet all eligibility criteria when they re-enroll. 

How to Apply

Please review and confirm that you are eligible for the program before calling.

Call our dedicated AMP service center at 1-888-204-3576 and one of our AMP specialists will help eligible customers enroll in the program. 

Frequently Asked Questions

AMP or Arrearage Management Payment plan is a 12-month payment plan that forgives 1/12 of a participant's debt after each on-time payment of the existing month’s bill. After twelve on-time payments of individual current month's bills, the debt will be fully forgiven up to $8,000.

Yes, your service will not be disconnected for debt enrolled in AMP if you meet the terms and conditions of the plan.

To be eligible for AMP you must be a current SDG&E residential customer. You must participate in our CARE or FERA program and you must be a customer for at least six months and had at least one on-time payment in the last 24 months.  

 

No. Only residential CARE/FERA customers are eligible at this time. If your business is having trouble paying its bills, we may be able to offer flexible payment arrangements. Call our Business Care Center at 1-800-336-7343 for payment arrangements, energy-saving tips and pricing plan options.

 

 

No.  The CPUC is evaluating how AMP will work for NEM accounts; however, NEM customers are currently not eligible.  We will communicate to our NEM CARE/FERA customers if the CPUC changes the guidelines to allow NEM customers to participate. 
 

 

 

Customers who purchase electricity through a CCA or ESP may participate in AMP, as long as their electric generation provider is enrolled in the program.  Contact your CCA or ESP to see if they are participating.

Yes, you are eligible. The $100 that is past due 90 days or more qualifies you for the program.  In addition, all $500 of the past due amount is eligible for forgiveness. The same is true of the $250 balance required if you’re a gas customer. Any portion past due 90 days or more qualifies you for the program.

 

No, the plan requires that you have made at least one on-time payment in the last 24 months to be eligible. 

Yes. Any new bills issued on or after the AMP enrollment date or date of reinstatement in the plan are ineligible and are your responsibility to pay. Any charges owed to an Energy Service Provider or CCA who is not participating in AMP are also not eligible. Any charges for California Hub for Energy Efficiency Financing (CHEEF) and On-Bill Repayment (OBR) will not be eligible for AMP. 

The maximum amount eligible for forgiveness is $8,000.  

After 12 on-time monthly payments of current month's charges, your AMP debt will be forgiven up to $8,000. Please note that any new bills issued on or after the AMP enrollment date or date of reinstatement in the plan are ineligible and are your responsibility to pay.

Customers currently on a payment arrangement may switch to AMP as long as AMP eligibility requirements are met.  

  • Missing two sequential payments breaks the AMP plan.
  • You may miss up to two non-sequential payments, as long as you make up the payment on the next billing due date with an on-time payment of both the current bill and the past-due bill(s).
  • Missing three non-sequential payments breaks the plan. 

If you break the AMP plan, you will be removed from AMP and any remaining AMP debt will be due.  

Once you complete AMP, you may reenroll after a 12-month waiting period.  

Yes. If you break or do not finish the AMP plan, you are eligible to enroll again after a 12-month waiting period provided eligibility requirements are met.  

 

Call our dedicated AMP service center at 1-888-204-3576 and one of our AMP specialists will help eligible customers enroll in the program.

Yes, you can be on LPP and AMP at the same time.