Arrearage Management
Payment (AMP) Plan
For many, meeting everyday needs isn’t easy. If you have outstanding bills that are past due and are a CARE or FERA customer, you may be eligible for debt forgiveness through our Arrearage Management Payment (AMP) Plan. This plan offers eligible customers help with reducing their past due account balance.
How It Works
AMP is a 12-month payment plan that forgives 1/12 of a participant's debt after each on-time payment of the current month’s bill. After twelve on-time payments of current month's bills, the participant's debt will be fully forgiven up to a maximum of $8,000. Enrolled participants are protected from disconnection while participating.
How to Apply
Please review and confirm that you are eligible for the program before calling.
Call our dedicated AMP service center at 1-800-411-7343 and one of our AMP specialists will help eligible customers enroll in the program.
Frequently Asked Questions
AMP or Arrearage Management Payment plan is a 12-month payment plan that forgives 1/12 of a participant's debt after each on-time payment of the existing month’s bill. After twelve on-time payments of individual current month's bills, the debt will be fully forgiven up to $8,000.
Yes, your service will not be disconnected for debt enrolled in AMP if you meet the terms and conditions of the plan.
To be eligible for AMP you must be a current SDG&E residential customer. You must participate in our CARE or FERA program and you must be a customer for at least six months and had at least one on-time payment in the last 24 months.
No. Only residential CARE/FERA customers are eligible at this time. If your business is having trouble paying its bills, we may be able to offer flexible payment arrangements. Call our Business Care Center at 1-800-336-7343 for payment arrangements, energy-saving tips and pricing plan options.
No. The CPUC is evaluating how AMP will work for NEM accounts; however, NEM customers are currently not eligible. We will communicate to our NEM CARE/FERA customers if the CPUC changes the guidelines to allow NEM customers to participate.
Customers who purchase electricity through a CCA or ESP may participate in AMP, as long as their electric generation provider is enrolled in the program. Contact your CCA or ESP to see if they are participating.
Yes, you are eligible. The $100 that is past due 90 days or more qualifies you for the program. In addition, all $500 of the past due amount is eligible for forgiveness. The same is true of the $250 balance required if you’re a gas customer. Any portion past due 90 days or more qualifies you for the program.
No, the plan requires that you have made at least one on-time payment in the last 24 months to be eligible.
Yes. Any new bills issued on or after the AMP enrollment date or date of reinstatement in the plan are ineligible and are your responsibility to pay. Any charges owed to an Energy Service Provider or CCA who is not participating in AMP are also not eligible. Any charges for California Hub for Energy Efficiency Financing (CHEEF) and On-Bill Repayment (OBR) will not be eligible for AMP.
The maximum amount eligible for forgiveness is $8,000.
After 12 on-time monthly payments of current month's charges, your AMP debt will be forgiven up to $8,000. Please note that any new bills issued on or after the AMP enrollment date or date of reinstatement in the plan are ineligible and are your responsibility to pay.
Customers currently on a payment arrangement may switch to AMP as long as AMP eligibility requirements are met.
- Missing two sequential payments breaks the AMP plan.
- You may miss up to two non-sequential payments, as long as you make up the payment on the next billing due date with an on-time payment of both the current bill and the past-due bill(s).
- Missing three non-sequential payments breaks the plan.
If you break the AMP plan, you will be removed from AMP and any remaining AMP debt will be due.
Once you complete AMP, you may reenroll after a 12-month waiting period.
Yes. If you break or do not finish the AMP plan, you are eligible to enroll again after a 12-month waiting period provided eligibility requirements are met.
Call our dedicated AMP service center at 1-800-411-7343 and one of our AMP specialists will help eligible customers enroll in the program.
Yes, you can be on LPP and AMP at the same time.