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EMERGENCY INFORMATION
When using gas appliances, know the warning signs – and steps to take – to avoid exposure to carbon monoxide.

If you see, hear or smell the signs of a gas leak, leave the area immediately. From a safe location, call 911 or call us at 1-800-411-7343. Never rely on your sense of smell alone to detect a gas leak.

Gas appliance safety tips

For safety and efficiency, it’s important to keep your natural gas appliances in good working order and use them properly. The following tips can help you prevent carbon monoxide poisoning, fires and other hazards to your health and safety.

General safety tips for all gas appliances

  • Have your gas appliances inspected every year by a qualified, licensed professional. If you receive natural gas service from us, you can schedule this annual safety checkup with us.
  • Take care of any needed maintenance and repairs.
  • Keep the area around gas appliances clean, well ventilated and free of any items that might block normal airflow.
  • Never store or use flammable products in the same room as gas-burning or heat-producing appliances. Flammable products include gasoline, spray paints, solvents, insecticides, adhesives, foggers, varnish, cleaning products and other pressurized containers.
  • Keep rags, mops, paper and other combustible items stored away from appliances with gas burners.
  • Never use your oven, range or outdoor barbecue to heat your home.
  • Refer to the owner’s manual for specifics on installation, use and maintenance of each appliance.
  • Check for safety recalls that may affect your appliances at the U.S. Consumer Product Safety Commission website or by calling the CPSC at 1-800-638-2772; TTY (301) 595-7054.

Your furnace

In addition to the general safety tips, follow these tips for the type of furnace you have.

Central forced-air furnace

  • Check the filter monthly during the heating season, and clean or replace it as needed.
  • Make sure the front-door panel always stays snugly in place when heating.
  • Keep the furnace heat register clean and free of lint and dust.
  • Remove any nearby items that might block airflow.

Floor furnace

  • Prevent lint build-up with regular vacuuming of the floor furnace and surrounding area.
  • Keep children away from the hot furnace grill.
  • Do not cover or block the grill. Rugs, furniture or combustible items can obstruct airflow and cause a fire.

Wall furnace

  • Clean the burner compartment of built-in vented wall furnaces monthly during the heating season to prevent lint build-up.

CAUTION: Do not use unvented gas heaters

It is dangerous to use an unvented natural gas, propane or kerosene space heater or fireplace. Home use of these devices is not approved and violates the California Health and Safety Code.

Water heater

In addition to the general safety tips, keep these tips in mind if you have a natural gas water heater.

  • If your water heater is installed in your garage, it must be elevated so the pilot flame or other source of ignition is a minimum of 18 inches above the floor. Check local building codes and the manufacturer’s installation instructions for exceptions, such as the new flammable vapor ignition resistant (FVIR) tank water heaters, which may be exempted from the 18-inch elevation requirement in garages.
  • Securely install water heater restraints to wall studs to prevent movement or toppling during an earthquake, as required by state law.
  • Set the water heater thermostat to 120°F or less to reduce the risk of scalding and save energy. (If your dishwasher lacks a booster heater, a setting of 140°F may be needed.)
  • Hand-test water temperature before bathing or showering. A child’s bath water generally should be no hotter than 100°F.

Range and oven

  • Keep the burners and range top clean to prevent grease fires.
  • Don’t install aluminum foil in the oven or range top; it can interfere with exhaust vents.

Clothes dryer

  • Always vent your natural gas dryer outdoors. It’s a fire risk to exhaust into an attic, chimney, wall, ceiling or concealed space.
  • Use only approved metal vent ducting material. Plastic and vinyl are not approved for gas dryers.
  • Check the exhaust duct regularly to make sure it’s not crushed or restricted.
  • Periodically have a qualified professional clear the interior of the exhaust duct.

Natural gas fireplace logs

  • Before using decorative gas fireplace logs, open the fireplace/chimney damper completely and keep it open permanently to avoid serious accidents. Use the damper lock that comes with the gas log assembly kit.