Emergency Shut Off

Emergency Shut Off
emergency icon


If you suspect a gas leak, leave the area immediately. From a safe location, call 911 or call us at 1-800-411-7343. Also call us if you have questions about a gas odor or carbon monoxide.

How to shut off your gas in an emergency

Gas Valves On and Off

ON = Gas shut-off valve tang is parallel to pipe

OFF = Gas shut-off valve tang is crosswise to pipe (1/4 turn clockwise)

For your safety, DO NOT turn off your natural gas at the meter unless your house piping is known or suspected to be leaking and believe yourself to be in danger, and ONLY if it’s safe to do so. If possible, shut off any accessible isolation valve at the appliance(s) if a leak is known or suspected at an appliance. 

To turn off your gas: 

  1. Know where your natural gas meter is and where the shut-off valve is located on the meter set assembly before there’s an emergency. 
  2. Find the shut-off valve.  
    TIP: Facing your meter, you’ll see a pipe running from the ground to the meter. The shut-off valve is usually 6 to 8 inches above the ground. Locate the tang which is typically orientated on the left side of the service valve. The tang runs parallel with the pipe when the gas is on (see picture). 
  3. Use a 12-inch or larger adjustable wrench to turn the valve 1/4 turn in clockwise direction, until the valve is crosswise/perpendicular with the pipe. 
    TIP: Keep the wrench with your emergency supplies.

Caution: Don’t turn it on yourself

If you turn off your gas at the meter, do not turn it back on yourself. Call us at 1-800-411-7343 to restore your gas service and relight the pilot lights.

Gas shut-off valves

For additional safety, a shut-off valve should be installed at every natural gas appliance. It allows you to shut off the gas for a specific appliance with a gas leak instead of shutting off all your gas service at the meter.