Your NEM Bill

Once you become a Net Energy Metering customer, you’ll begin receiving separate bills for your natural gas and electricity. Your NEM electricity bill is different than your previous bill, but once you understand how to read it you’ll be able to easily see your energy use and savings.

How to Read Your NEM Bill
{VIDEO TBD}

NEM Bill Basics

Your NEM bill will contain charges for any energy you use from the grid, minus any available credits you’ve earned for excess energy your renewable system produced. This means you’ll either have a positive or negative balance. In addition, you’ll see some set fees — these are administrative and operating costs we collect for the infrastructure and service.

How Bill Credits Work

If your system generates more energy than you use, the excess will be sent out to the grid, and you’ll receive bill credits. Bill credits accrue throughout each Net Energy Metering 12-month cycle. At the end of each 12 month, you’ll get a “true-up” bill for any remaining balance. You can use your bill credits toward this balance. Then your credit balance will reset to zero for the subsequent 12-month cycle. To make the most of your credits, you have options for paying your monthly bill.

Make sure you get monthly notifications

How to Pay

As a NEM customer, you can pay you bill in full each month, but you also have the option to pay your bill only in part, as long as you pay off your balance by your annual anniversary date. If you’d like to take advantage of this option, be sure to turn off automatic payments. This allows you to build up a balance, for example in the summer when you’re likely to use the most energy. Then, in the winter, when you’re earning bill credits, you can use them to pay off your balance, or at your annual “true-up” bill.

12-Month “True-Up”

At the end of every 12 months you’re responsible for paying any remaining balance on your account. If you generated more energy than you used, we’ll retroactively apply that to any months you had a balance. Your bill credits reset to zero at the beginning of any 12-month cycle.

Monthly Charges

Even if you generate excess energy the entire year, you’ll still owe some monthly charges on your bill. These are administrative and government fees and taxes that contribute to infrastructure upkeep to ensure a reliable grid, and allow us to offer you superior service.

Got more questions? Call us at 1-800-411-7343 or check out the FAQ