Continuity of Service
In between tenants? Avoid the hassle of turning services on or off when tenants move or to clean or show properties. With our Continuity of Service Agreement, we'll keep services on for your convenience.
Manage Your Agreement with My Account
My Account makes managing your properties easy. Your residential, business and property accounts are all in one place.
- View and update all agreements in one place or create new ones
- View bills, make payments and view energy use after properties transfer to you
- Schedule requests to start service* at new properties or stop service at ones you've removed
*To start service at:
- Residential property, go online to My Account
- Business property, call us our Business Care Center at 1-800-336-7343
Chat Representatives are available Monday-Friday 8am-5pm excluding holidays.
We value your business. Unfortunately, you have reached us outside of our normal business hours. Please visit our convenient self-service options to assist you with your needs at this time.
- New Continuity of Service Agreements must be created by the “Customer of Record” (“Applicant”). Agreements apply to all services at the property. Maximum 450 properties can be managed on one agreement.
- Social Security Number or Federal Tax ID may be used to run a credit check the first time you set up an agreement.
- If you are adding properties where services are currently off, start service online. If meters are not in use, please contact us to activate meters.
- When tenants stop service at properties on your agreement, services will be automatically transferred to your name. A Service Establishment Fee of $5.85 will be charged per meter upon transfer.
- You are responsible for utility bills until the date that a new tenant starts service. Bills will be sent to the mailing address on the agreement.
- If a tenant’s service is disconnected for non-payment at a property on your agreement, services will not automatically transfer to your name.
- You are responsible for notifying us when you no longer own or manage properties by removing them from your agreement. Simply stopping service does not remove properties from your agreement. Likewise, removing properties from your agreement will not stop service. You could be charged for future utility service.
- All properties must be removed when you cancel your agreement.
The owner of the Continuity of Service agreement is responsible for ensuring that their tenants assume responsibility of properties according to the terms of their rental agreement.
You will receive an email confirmation only when tenants move out. If you use My Account, you can view your properties and billing status online.
No, the agreement applies to all services on the contract and cannot be managed separately. For example, if your property has electric and gas services, then the agreement applies to both services.
You may only stop services at properties that are billing to you. Billing transfers to you after your tenants move out. Stopping services alone will not remove properties from your agreement. If you no longer want services to revert to your name, you must also remove the properties from your agreement. Likewise, removing properties does not stop service.