Commitment to Supporting Accessibility
SDG&E is committed to supporting our customers with various access and functional needs and making sure that everyone is offered equal access to information, resources, and services.
We have partnered with 211 San Diego and 211 Orange County to offer enhanced community resources during a Public Safety Power Shutoff (PSPS). 211 is free, confidential and available to take your call 24 hours a day, 7 days a week, in over 200 languages. Dial 211 for help.
Health and Medical-Related Customer Assistance
If your household relies on energy for medical purposes, our Medical Baseline Allowance program provides additional energy at the lowest price to help you save money on your energy costs.
Communication Format and Language Support
To make sure you receive the highest quality customer service experience, we offer information in a variety of accessible formats, including:
- Information and notifications in different languages, including American Sign Language (ASL)
- Additional resources for people with limited vision
- Large font bill
Public Safety Power Shutoff (PSPS) and Outage Support
Use these resources to prepare for and stay safe during a public safety power shutoff or outage:
For more information on the resources below, please call 211.
BEFORE A PSPS
DURING A PSPS
Here are some steps you can take to prepare for a PSPS and other emergencies:
We have a number of resources available to support you during a PSPS, including:
For more information on these resources during a PSPS, call 211.
Back Up Power
We are here for you!
We value your opinion and feedback. If you are having difficulty viewing or navigating the content of this website, or notice content, features or functionality that can be more accessible to people with disabilities, please contact the SDG&E accessibility team by emailing [email protected] The mailbox is monitored during regular business hours (Monday - Friday; 8 a.m. - 5 p.m.).