Commitment to Supporting Accessibility
SDG&E is committed to supporting our customers with various access and functional needs and making sure that everyone is offered equal access to information, resources, and services.
We have partnered with 211 San Diego and 211 Orange County to offer enhanced community resources during a Public Safety Power Shutoff (PSPS). 211 is free, confidential and available to take your call 24 hours a day, 7 days a week, in over 200 languages. Dial 211 for help.
Health and Medical-Related Customer Assistance
If your household relies on energy for medical purposes, our Medical Baseline Allowance program provides additional energy at the lowest price to help you save money on your energy costs.
Communication Format and Language Support
To make sure you receive the highest quality customer service experience, we offer certain information in a variety of accessible formats, including:
- Certain information and notifications in different languages, including American Sign Language (ASL)
- Additional resources for people with limited vision
- Large font bill