Commitment to Supporting Accessibility 

 

Do you or does someone in your home have a disability, use a medical device that requires electricity, or prefer to receive information in a language other than English?  Please fill out the AFN Self-ID Webform to let us know.

 

SDG&E is committed to supporting our customers with various access and functional needs and making sure that everyone is offered equal access to information, resources, and services.

211
We have partnered with 211 San Diego and 211 Orange County to offer enhanced community resources during a Public Safety Power Shutoff (PSPS). 211 is free, confidential and available to take your call 24 hours a day, 7 days a week, in over 200 languages. Dial 211 for help.

Financial Bill Assistance

There are many programs available to help you with your monthly utility bills.  

Learn more about rent and utility bill relief, as well as other programs to help eligible customers pay their bills.

Find out if you qualify for assistance

Health and Medical-Related Customer Assistance

If your household relies on energy for medical purposes, our Medical Baseline Allowance program provides additional energy at the lowest price to help you save money on your energy costs.

Learn more about our Medical Baseline Allowance Program and how you can qualify

Communication Format and Language Support

To make sure you receive the highest quality customer service experience, we offer information in a variety of accessible formats, including:

Public Safety Power Shutoff (PSPS) and Outage Support

Use these resources to prepare for and stay safe during a public safety power shutoff or outage:

For more information on the resources below, please call 211.

 

BEFORE A PSPS

DURING A PSPS

Here are some steps you can take to prepare for a PSPS and other emergencies:

We have a number of resources available to support you during a PSPS, including:

For more information on these resources during a PSPS, call 211.

transportation

Transportation

back up power

Back Up Power

food security

Food Security

temporary shelter

Temporary Shelter

welfare checks

Welfare Checks

Contact Us

We are here for you!

We value your opinion and feedback. If you are having difficulty viewing or navigating the content of this website, or notice content, features or functionality that can be more accessible to people with disabilities, please contact the SDG&E accessibility team by emailing [email protected] The mailbox is monitored during regular business hours (Monday - Friday; 8 a.m. - 5 p.m.).