Auto-Enrolled Payment Plans
We recognize that this is still a challenging time for many customers and SDG&E wants to help you regain financial health. By order of the California Public Utilities Commission (CPUC), residential and small business customers past 60 days overdue will be automatically enrolled in a payment plan.
No action is required to be enrolled. However, if you would like to set up an alternate payment plan with shorter terms, you must do so before receiving your September bill. You may set up an alternate payment plan via My Account or by calling SDG&E at 1-800-411-7343.
Beginning in September, SDG&E will begin automatically enrolling customers in the plan distributing your past-due balance over the upcoming 24 months. This payment arrangement will help eliminate your past-due debt and avoid a large one-time payout. No fees or interest charges are associated with this payment plan. If you pay your current month's bill and the installment on your past due bills, your account will remain in good standing and you’ll avoid a potential service interruption.
Small Business Customers
Beginning in September 2021, SDG&E will allocate a modest amount of your past due balance to your current energy bills. This payment arrangement will allow you to eliminate your past-due debt over an extended payment term and avoid a large one-time payout. No fees or interest charges are associated with this payment plan. If you pay your current month's bill and the installment on your past due bills, your account will remain in good standing, and your business will avoid a potential service interruption.
Frequently Asked Questions Residential Customers
The California Public Utilities Commission (CPUC) who regulates the state’s utilities, has ordered SDG&E to suspend disconnections and normal credit/collection policies until September 30, 2021. If you would like to set up a payment plan now to start reducing your balance, we can help you. Also, the CPUC also ordered us to enroll residential and small business customers that are not already in a payment plan, to be automatically enrolled into a two-year payment plan.
It depends on your account status with SDG&E. Customers not already enrolled in an arrearage relief (AMP) or other payment arrangement plan as of September 30, 2021 or any time through September of 2022, will be automatically enrolled in a 24-month COVID-19 Relief Payment Plan if you have a past due balance greater than 60 days old. Enrollment in the 24-month payment plan will be a one-time option. If that plan is broken, you will still be eligible for standard payment arrangements.
The earliest you could be automatically enrolled is September 30, 2021. When you might be enrolled is dependent on whether you are already in a Payment Plan or in the Arrearage Management Payment (AMP) plan. If you are removed from one of those plans during the year-long eligibility period, you will be automatically enrolled in the 24-month COVID-19 Relief Payment plan.
No. The automatic enrollment in the 24-month plan is for customers not already on an existing payment plan. If you fail to make payment under the terms of your current payment plan, and this occurs 1) during the eligibility period, and 2) your past due balance is greater than 60 days, you will be automatically enrolled in a 24-month payment plan. This extended payment plan arrangement lowers your payments and allows you to more comfortably bring your account current and lowers your risk of involuntary disconnection of services.
This depends on your past due balance. Your past due balance will be evenly distributed over 24 months at the time of enrollment. Distributing the debt over 24 months keeps the installment amount lower than our 12-month installment plans to help keep your monthly installment amount as low as possible.
If you miss more than two payments under the 24-month payment arrangement plan, you are removed from the plan and will need to apply for a standard payment plan.
It depends. Customers on an active payment plan or AMP, as of September 30, 2021, are eligible for our standard payment plan if they are subsequently removed from the 24-month plan approved by the CPUC. However, those customers not on an existing payment plan prior to September 30, 2021, are automatically enrolled in the 24-month payment plan. If removed from the plan due to more than two missed payments, you will have one last chance to pay your past due balances under a 12-month arrangement. Therefore, we strongly encourage customers to make their payments timely under the 24-month plan as their payments will be lower.
If the customer fails to meet the terms of the new arrangement, they will be subject to standard SDG&E credit and collection practices, starting on October 1, 2021. However, there are various discounts and other financial assistance programs that you may be eligible for to help manage your bills and lower your debt. Visit sdge.com/COVID for more information.
Frequently Asked Questions Small Business Customers
It depends on your account status with SDG&E. Between July 2021 and September 2022, SDG&E will automatically enroll Small Business customers with balances more than 60 days past due and not currently enrolled in a payment plan. Payoff terms are designed to be long enough so that the payments are no more than 10 percent higher than the customer’s average bill over the previous 24 months.
October 1, 2021 for customers with balances that are more than 60 days past due as of September 30, 2021. If a customer is more than 60 days past due any time after October 1, 2021, through September 30, 2022, the customer will be automatically enrolled in a 24-month payment plan with the first installments being due in their subsequent month’s bill.
If you’re able to make your current payments, we would strongly encourage you to continue to do so as it helps reduce your account balance. Should you be removed from your current arrangement on or after October 1, 2021, you will automatically be enrolled in a 24-month payment plan. However, if you are removed from that plan due to more than one missed payment, you will be eligible for standard payment arrangements and also be subject to normal SDG&E credit and collection practices.
Debt payments will be no more than 10 percent higher than your average bill over the previous 24 months, as of the date of the enrollment. For Small Business customers located in disadvantaged communities, the payment plan and payoff term shall be long enough so that debt payments are no more than 5 percent higher than your average bill over the previous 24 months, as of the date of enrollment
I want to point you to some additional resources on sdge.com/recovery which you may find helpful.