Time-of-Use PeriodGrandfatheringfor NEM Customers Our new Time-of-Use (TOU) periods for our electric rates went into effect on December 1, 2017. However, eligible customers may continue billing under existing TOU periods for a specific period of time, as described below. Current TOU Periods For Residential Rate Schedule DR-SES Summer On-Peak 11 a.m. - 6 p.m. Monday through Friday, excluding Holidays Summer Semi-Peak 6 a.m. – 11 a.m. and 6 p.m. – 10 p.m. Monday through Friday, excluding Holidays Summer Off-Peak 10 p.m. – 6 a.m. Weekdays, and all hours on Weekends and Holidays Winter Semi-Peak 6 a.m. – 6 p.m. Monday through Friday, excluding Holidays Winter Off-Peak 6 p.m. – 6 a.m. Weekdays, and all hours on Weekends and Holidays Current TOU Periods For General Service Non-Residential Rates Summer On-Peak 11 a.m. - 6 p.m. Monday through Friday, excluding Holidays Summer Semi-Peak 6 a.m. – 11 a.m. and 6 p.m. – 10 p.m. Monday through Friday, excluding Holidays Summer Off-Peak 10 p.m. – 6 a.m. Weekdays, and all hours on Weekends and Holidays Winter On-Peak 5 p.m. – 8 p.m. Monday through Friday, excluding Holidays Winter Semi-Peak 6 a.m. – 5 p.m. and 8 p.m. – 10 p.m. Monday through Friday, excluding Holidays Winter Off-Peak 10 p.m. – 6 a.m. Weekdays, and all hours on Weekends and Holidays Seasons: Summer May 1 – October 31 Winter November 1 – April 30 New TOU Periods – Effective December 1, 2017 On-Peak 4 p.m. - 9 p.m. daily Off-Peak All Other Times Super Off-Peak 12 a.m. - 2 p.m. Weekends and Holidays / 12 a.m. – 6 a.m. Weekdays New Seasons: Summer June 1 – October 31 Winter November 1 – May 31 *Effective December 1, 2017 all electric rates that vary by season will use the New Seasons listed above. The legacy seasons are not included under TOU PeriodGrandfathering. Current TOU Periods For Residential Rate Schedule NEM – CPUC Decision D.17-01-006 The first phase of Residential Default TOU rate rollout begins in early 2018 with full implementation completed in 2019. With certain exceptions, default TOU rates will apply to all residential customers, including customers receiving service under Schedule NEM, who are not covered by TOU PeriodGrandfathering. Customers receiving service under Schedule NEM aren’t required to be billed under a TOU rate and will have the opportunity to opt out of default TOU rates. Customers receiving service under Schedule NEM may also switch and receive service under Schedule NEM-ST. If a customer receiving service under Schedule NEM is already billing under a TOU rate and has received the service for less than five years from the date the original Permission to Operate was issued, the customer will automatically receive TOU PeriodGrandfatheringfor a period of up to five years, unless the customer chooses to opt out of TOU PeriodGrandfathering, TOU PeriodGrandfatheringbegins on the date permission to operate was originally issued and will continue for up to five years; however, it will not extend beyond 7/31/2022. Schedule DR-TOU was closed to new customers in January 2015. Customers currently billing under Schedule DR-TOU will maintain their current TOU periods through 2019. Schedule NEM-ST: Residential Customers – CPUC Decision D.16-01-044 Customers receiving service under schedule NEM-ST can be billed under an applicable TOU rate at any time. Customers who receive permission to operate on or before 3/30/2018 (120 days after the 12/1/17 effective date of SDG&E’s 2016 GRC P2 TOU rates) can: Take service under a TOU rate that uses the new TOU Periods; or Take service under tiered rates in effect at the time Permission to Operate was issued. Customers who receive permission to operate before the SDG&E’s 2016 GRC P2 TOU Rates can: Take service under a TOU rate that uses the new TOU Periods; or Take service under a TOU rate that uses existing TOU Periods in effect at the time Permission to Operate was issued; or Take service under existing tiered rates in effect at the time Permission to Operate was issued. Eligible customers will receive TOU PeriodGrandfatheringfor up to five years from the date Permission to Operate was issued. Customers who receive permission to operate after 3/30/2018 and customers switching to this schedule from a different NEM schedule are required to be billed under an applicable TOU rate and do not have the ability to opt-out to a non-TOU rate. If a customer does not make an election, the applicable default rate is Schedule DR-SES.
Frequently Asked Questions What is Community Choice Aggregation? Community Choice Aggregation (CCA) is a program that allows cities, counties and other authorized entities to purchase and/or generate electricity for residents and businesses located within the boundaries of their jurisdiction. It is not a SDG&E program. We’ll continue to operate the transmission and distribution of electricity and deliver safe and reliable electric service to you home. We’ll also continue to provide billing, metering, collection and customer services for CCA participants. What is SDG&E’s view on Community Choice Aggregation? We are proud to provide you with clean, safe and reliable service. We also support our customer’s right to choose electricity service providers, including Community Choice Aggregators. Where can I find more information on customer rights, obligations and updates regarding CCA programs? For more information on customer rights, obligations and updates regarding CCA programs, please visit the California Public Utilities Commission website. Enrollment in CCA My city or county is now participating in a CCA. Am I automatically enrolled? Typically, if you reside within the CCA’s territory, you’re automatically enrolled in the CCA program on the next bill date after the CCA begins serving customers. However, a CCA may choose to phase-in customer enrollment in the program. CCAs are required to offer service to all residential customers and have the option to provide service to non-residential customers within its service territory. The CCA will provide two notices during a 60-day period prior to the start of CCA service and at least two additional notices during a 60-day period after the start of CCA service. These notifications will include how you can opt out of the program if you choose. Who do I call to start my electric service if I move to a city or a county that is part of a CCA program? Always contact us to start or stop electric service. To start or stop service click here or call 1-800-411-7343 . What happens if I move to a city or county that is part of a CCA program? If you move to a city or county that has established a CCA program, you’re automatically enrolled in the CCA program on the date you start service. You’ll receive at least two notifications from the CCA during the initial 60-day period after you start service. These notifications will include how you can opt out of the program if you choose. Where is CCA service currently offered? For information on active CCAs in our territory click here . I live near an existing CCA service and received CCA program notification from the CCA. Why? In some cases, customers identifying themselves in neighboring communities are located within the CCA’s jurisdictional area. This may be the case if you reside in an unincorporated area of a county. If you believe your service location is ineligible for CCA service, please contact the CCA that sent you the program information. Will my gas service be impacted if I am enrolled in a CCA? No, your gas service will remain unchanged. If you receive your gas service from us, you’ll continue to see your gas charges on your bill. You can contact us for any gas service requests. Programs and Services What SDG&E programs and services remain available to CCA participants? We’ll continue to manage the transmission, distribution and delivery of a CCA participant’s electricity. This includes providing billing, metering, collection and customer services. Programs such as California Alternate Rates for Energy (CARE), Medical Baseline, Level Pay Plans, My Account and some demand response and energy efficiency programs are still available to CCA participants. The CCA may offer different programs than those provided by us. The following SDG&E programs are not offered for CCA participants: EcoChoice EcoShare Reduce Your Use Rewards (ends for all SDG&E customers on 12/31/2018) Direct Access If your choice is to remain on CCA, you’ll be removed from these programs. . Billing and Rates Will customers participating in a CCA Program continue to receive a bill from SDG&E? Yes. We’ll continue to provide billing, metering collection, customer service, and other services to customers participating in a CCA program. Each month, the CCA will calculate its charges for electric generation and send them to SDG&E. We’ll then include the CCA electric generation charges on your monthly SDG&E bill. After we receive customer payments, we’ll transfer payments for CCA charges to the CCA. Also note that if you take service from a CCA, you’ll no longer pay our rates for electric generation; instead you pay the CCA’s generation rates. A CCA may charge different electric generation rates than us, which leads to a change in the charges on your overall electric bill. A CCA will choose the power generation source on behalf of its customers. CCA providers may procure a different mix of energy resources than SDG&E’s resources. How will CCA customers be billed for CCA service? If you’re receiving electric generation from a CCA, you’ll receive a consolidated bill from SDG&E that includes both the electric delivery charges from us and the electric generation charges from the CCA. These charges will appear as separate line items on the bill, and both will be included in the total amount due. The “Electric Service” details of the bill will show our electric delivery charges including any applicable taxes and fees. This section of the bill will also show your electric generation charges . These charges are then backed out with the Electric Generation Credit, which means the “Total Electric Service” line item excludes generation costs, as these charges are provided by your CCA. Details of the CCA electric generation charges appear on the bill under the heading of “Energy Service Provider (ESP) Electric Charges”. This is not a duplicate charge on your bill. The CCA’s name and phone number are also provided. How much will a customer participating in CCA pay for SDG&E’s electric charges? Participants in a CCA will not pay SDG&E’s electricity generation charges, but instead will pay the CCA’s electric generation charges. The electricity for everyone participating in the CCA will be delivered using our electrical transmission and distribution system. Regardless of the Electric Service Provider, everyone is required to pay SDG&E delivery charges, whether the electricity is purchased from SDG&E or a CCA. For a comparison of SDG&E and CCA rates, visit our joint rate comparison page . What is the Power Charge Indifference Adjustment (PCIA)? When utilities purchase electricity, they do so in long-term contracts meant to secure enough energy to service the number of customers they have, per state requirements. When customers move to CCAs, the California Public Utilities Commission requires that those departing customers do not burden remaining utility customers with costs that were paid to procure energy to serve them. To prevent cost shifting from one group of customers to another, CCA customers are required to pay PCIA. The PCIA is a separate line item on the bill for customers receiving CCA service. What does it mean to have a Vintage Rate as a CCA customer? The portion of SDG&E’s generation rate that needs to be recouped through the PCIA depends on the year that you began receiving electric generation from the CCA. This year is your Vintage Rate. While your vintage year remains the same, the PCIA charge for the vintage year will likely change annually. Schedule CCA-CRS provides information on the current PCIA charges by vintage year. Who do I contact if I’m participating in a CCA and have questions about the charges on my bill? If you have questions about the SDG&E charges on your bill, you should contact us at 1-800-411-7343 . Also contact us if you have questions related to changes to your pricing plan, or CARE and Medical Baseline. If you have questions about the CCA charges on your bill, CCA rates or programs, you should contact your CCA. You can find your CCA’s contact information on our Active CCAs web page . Who do I call if I would like to change my rate plan? Customers should call SDG&E when requesting a rate plan change. Opt-out Information Can I opt out of a CCA program? You may opt out of a CCA program beginning at least 60 days before your account is scheduled to switch to the CCA provider and any time after. After 60 days of CCA service, there may be charges or conditions from SDG&E or the CCA. Opt-outs will take effect at the end of your current billing cycle. If you request to opt out of a CCA program and your CCA sends SDG&E the request less than five days before their meter-read date, you may see an additional month of CCA charges on your bill. If this occurs, you would then be returned to SDG&E’s bundled service on your next scheduled meter-read date. If you opt out, SDG&E will continue to provide the transmission and distribution services and resume procuring electric generation for you. How do I opt out of a CCA? You can contact your CCA to opt out as we cannot process any opt out requests . If a customer opts out of a CCA program, can they join the CCA program later? Yes. Customers who opt out of a CCA program can join the program later. However, if you opt out of a CCA program after the first 60 days of service with the CCA, you’ll be required to remain with SDG&E’s bundled service for one year. You must contact the CCA program to join the CCA again after you’ve opted out. Can I return to SDG&E after the notification period has ended? You have the right to return to SDG&E’s bundled service at any time and can return during the notification period without terms or restrictions. To opt out after the notification period, you should contact your CCA at least six months before the date you want to return to SDG&E. If you do not provide your CCA with a six-month notice, you will be billed the Transitional Bundled Service (TBS) rate for six months before returning to SDG&E bundled service. This may be higher or lower than the bundled electric generation rate. You’re charged the TBS rate until six months after we receive the opt-out service request from your CCA. Afterward, you’ll pay the bundled electric generation rate, like SDG&E customers in your customer class (residential or business). If you opt out of CCA after the notification period, you’ll be required to make a 12-month commitment to SDG&E’s bundled service. Time spent on the TBS rate counts towards the 12-month commitment. Net Energy Metering If my city or county chooses to participate in Community Choice Aggregation (CCA), how will my participation in SDG&E’s Net Energy Metering programs (Schedule NEM, NEM-ST, NEM-FC), Virtual Net Energy Metering (Schedule NEM-V, NEM-V-ST) or Virtual Net Energy Meter for Multifamily Affordable Housing (Schedule VNM-A, VNM-A-ST) be affected? If your city or county participates in a CCA and you are a NEM customer, you will automatically be enrolled in the CCA's NEM program, if one is available. SDG&E will perform an initial true-up when you are enrolled in the CCA. This ensures that you will have the same anniversary date on both the SDG&E and CCA NEM programs. SDG&E will continue to calculate your monthly charges or credits for delivery charges and will perform an annual true-up of those charges and credits. The CCA will be responsible for determining your generation-related charges and credits. Why do I need to true up when I change service providers? SDG&E’s NEM tariff, as approved by the California Public Utilities Commission, states that a true-up must occur for NEM customers at the time of their transition to a new electric service provider. This true-up results in a new anniversary date. Can I pick a new anniversary date? Unfortunately, you may not change your anniversary date. You are assigned a new anniversary date on the date you transfer to your new electric service provider. When I true up, what happens to my rolling credit? After you transition to a CCA program, SDG&E will begin calculating the rolling credits for electric delivery only. Your generation credits will be maintained by your CCA. If you have questions about the CCA charges or credits on your bill, you will need to contact your CCA directly. What happens with my excess generation now that I am participating in a CCA? As a NEM customer, you will continue to true up annually. After transitioning to a CCA program, you will no longer receive excess generation credits from SDG&E. Your CCA program will calculate your charges and credits and any applicable credit will be handled by your CCA. If you have any questions about your NEM excess generation payout, you will need to contact your CCA directly. I amgrand-fatheredon NEM. Will CCA impact my NEMgrand-fatheringstatus? There is no impact to yourgrand-fatheringstatus. You will continue having yourgrand-fatheredpricing plan options. Now that I am a CCA customer, will SDG&E still assess a minimum monthly charge? A minimum monthly charge is still applicable for any months you over-generate.