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Report an Outage

Introducing Our New Virtual Assistant

 

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Experiencing a power outage? You’re in the right place. Our newly enhanced “Report an Outage” page now features a state-of-the-art Virtual Assistant designed to make your experience smooth and easy.

Available 24/7, you can submit an outage inquiry and request safety tips. The Virtual Assistant is here to guide you every step of the way, offering real-time support and answers customized to your needs. Let us help restore your power with confidence and convenience.

Resetting Breakers Safely

Lights Out? Appliances Silent? It Might Not Be a Power Outage. If your home suddenly goes dark or your appliances stop working—but the street lights are still glowing and your neighbor’s house is lit up—it’s likely not a power outage. The culprit could be a tripped circuit breaker. Good news: this is something you can often fix yourself in just a few minutes. Follow the steps below to safely check and reset your breakers and get your home powered back up.

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Important: Only proceed if you feel safe doing so.

Only proceed if you feel safe doing so. If you’re unsure or uncomfortable, we strongly recommend contacting a licensed electrician.

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Step 1: Protect Your Devices

  • Unplug sensitive equipment (TVs, computers, medical devices).
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Step 2: Locate Your Electrical Panel

  • Find your main circuit breaker, usually near your SDG&E electric meter.
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Step 3: Inspect for Damage

  • Look for:
    • Burn marks
    • Buzzing noises
    • Unusual smells
    • Water near electrical equipment

If you notice any of these signs, stop immediately and call a licensed electrician.
SDG&E technicians can assist if urgent power shutoff is needed.

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Step 4: Check Breaker Positions

  • Ensure all switches are firmly in the “ON” position.
  • If any are in “OFF” or stuck between “ON” and “OFF,” proceed to reset.
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Step 5: Reset a Breaker

 
  • Flip the switch to “OFF”
  • Wait a few seconds
  • Flip it back to “ON”
  • Monitor for a few minutes

If the breaker trips again, leave it OFF and contact a licensed electrician.
This may indicate wiring issues or the need for panel upgrades.

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Step 6: If Problems Persist

  • If the breaker continues to flip off, it may mean too many devices are connected or be a wiring issue.
  • If a licensed electrician suspects the problem with SDG&E, we can assist by calling 1-800-411-7343.
  • If the problem is within your dwelling, a licensed electrician will need to complete repairs.