Start, Transfer or Stop Your Services Online

Moving made easy. Schedule your move online or with our mobile app. it's convenient and takes a few minutes.
No calls, no waiting times, no fuss.

start

Start

Start service at a new address.

New Customer

Get Started


Current Customer

Login to My Energy Center

Continue as Guest

financial assitance

Transfer

Transfer service from your existing address to a new one.

Transfer Service 

financial assitance

Stop

Stop service at your
existing address

Stop Service

Continue as Guest


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Book your request with our virtual assistant.

Identity

Do You Need to Verify Your Identity?

To begin service, you may be required to verify your identity in person. Visit an authorized payment location—commonly located inside retail or grocery stores—to complete the identity verification process.

Find a Location

online

View or Update Service Requests Online

Plans change? Need to look up your service request date? Use the Service Request Tracker in My Energy Center to manage your requests.

If you have multiple accounts, make sure to select the appropriate account.

Service Request Tracker

mobile app

Using the Mobile App?

Schedule your move in a few taps. After logging in,

  • Tap the More tab
  • Next, tap Services
  • Make a selection to Start, Stop or Transfer Service

Learn More

More online services to make your move easy…

letter

Letter of Credit History

If you are moving or transferring service, you may need  a letter of credit history to establish service in your new community.

Download letter

house

Letter of Residency

If you are moving or transferring service, you may need a letter of residency for school verification or other purposes.

Download letter

help

Help with other services

We've teamed up with Allconnect to offer a free and convenient service that lets you compare and select providers for phone, internet and more...

Learn more