Start, Transfer or Stop Your Services Online
Moving made easy. Schedule your move online or with our mobile app. it's convenient and takes a few minutes.
No calls, no waiting times, no fuss.
Start
Start service at a new address.
New Customer
Current Customer
Stop
Stop service at your
existing address
New!
Chat with us
Book your request with our virtual assistant.
Do You Need to Verify Your Identity?
To begin service, you may be required to verify your identity in person. Visit an authorized payment location—commonly located inside retail or grocery stores—to complete the identity verification process.
View or Update Service Requests Online
Plans change? Need to look up your service request date? Use the Service Request Tracker in My Energy Center to manage your requests.
If you have multiple accounts, make sure to select the appropriate account.
Using the Mobile App?
Schedule your move in a few taps. After logging in,
- Tap the More tab
- Next, tap Services
- Make a selection to Start, Stop or Transfer Service
More online services to make your move easy…
Letter of Credit History
If you are moving or transferring service, you may need a letter of credit history to establish service in your new community.
Letter of Residency
If you are moving or transferring service, you may need a letter of residency for school verification or other purposes.
Help with other services
We've teamed up with Allconnect to offer a free and convenient service that lets you compare and select providers for phone, internet and more...