Renew Your Bill Discount or Provide Proof of Eligibility

If you've been asked to renew your bill discount please follow the steps below.  If we do not receive your renewal by the date specified in the letter you received, your discount won’t be renewed.

Please use one of the following steps:

• Renew online

• Call the automated enrollment number at 1-877-646-5525

• Fax your documents to 1-858-636-5749

• Return the document by mail:
  SDG&E CARE
  PO Box 129831
  San Diego, CA 92112-9985

The California Public Utilities Commission  requires those receiving a bill discount not demonstrate high energy use reaching 400% or 600% above baseline. Anyone reaching this threshold must provide proof of eligibility.  If we do not hear from you by the date specified in the letter you received, your discount won’t be renewed.

If you received a high energy use renewal letter, please follow the steps below:

Paso 1

• Provide proof of income for every adult in the household (select one of the required documents listed below).

  • Each adult in the household (18 years or older) is required to provide proof of income or other support.

  • Income includes all cash and non-cash benefits, financial support and subsidies for everyone living in your home. 

  • These documents are required to verify that total annual household income is within the CARE income guidelines. 

  • For your protection, please black out Social Security and/or bank account numbers on all copies.  

  • You may provide a tax transcript if you'd like, however this is optional - to obtain your  free IRS transcript of tax return or IRS verification of non-filing, go to: IRS.gov/Individuals/Get-Transcript, or call 1-800-908-9946 (select option 2 for your free transcript). 

Paso 2

Fill out our income formulario de verificación.

You must maintain your energy below 600% of your baseline, or you'll have to take additional steps to continue your discount.

Please send your application and supporting documents to one of the following:

• Fax your documents to 1-858-636-5749

• Return the document by mail:  
  SDG&E CARE
  PO Box 129831
  San Diego, CA 92112-9985

If you received a letter from us asking for verification of your income or participation in certain public assistance programs, you’ll need to provide proof of eligibility to keep your monthly bill discount. If we don’t receive your information by the date listed in the letter, your discount will end. 
 

To complete your verification, please submit your income documentation or proof of eligibility using one of the options below: 

• Submit Documents Online (Account Lookup CARE/FERA Enrollment | San Diego Gas & Electric)
  Quickly verify by uploading your documents through our secure online portal. 
• Email Your Documents
  Attach your completed form and send it to [email protected]. 
• Fax Your Documents
  Send your documents to 1-858-636-5749. 
• Mail Your Documents 
  SDG&E CARE 
  PO Box 129831 
  San Diego, CA 92112-9985