Builder Services Portal
Project Resource Hub
Key Components in Your Project
Starting a building project is exciting and getting your energy service connected shouldn’t be complicated. Below are the key steps to help you understand what happens and when. We’ll walk with you through every stage, keep you updated, and make sure you always know what’s coming next
Customer Intake
You: Submit your project request through SDG&E’s Builder Services Portal. Make sure you include all the required details.
SDG&E: We’ll review your request to confirm we have everything we need. This helps us assign your project to the right team and keep things moving quickly.
Design & Engineering
You: Provide any additional details requested by SDG&E.
SDG&E: We’ll visit your project site to gather necessary details, then collaborate with you to finalize a design that works best for your project.
Customer Dependencies
You: Review and approve the preliminary design, submit payment, and obtain any required permits from the local authority.
SDG&E: Once you’re done, we’ll take the next steps to keep your project moving.
SDG&E Dependencies
You: While SDG&E takes care of the next steps, you'll receive updates. If you have any questions along the way, just let us know.
SDG&E: We’ll complete field surveys, prepare easement documents, and submit any permits needed for our crews to work in your project area. We will also schedule traffic control services and/or coordinate a planned power outage for projects that require them.
Customer Site Readiness
You: Prepare your site based on the approved design. This may include trenching and installing necessary equipment. Also, set up your billing account.
SDG&E: We'll inspect your work to make sure it’s safe and meets standards.
SDG&E Site Readiness
You: No action is needed right now. We’ll keep you updated and let you know when it’s time to schedule construction.
SDG&E: We’ll get everything ready for construction by scheduling our crews and making sure materials are in place.
Construction
You: Keep your site ready and easy to access so construction goes smoothly.
SDG&E: We’ll install the equipment needed for your project, pull wire, make connections, and prepare the meter to bring you closer to completion.
Energization
You: Be sure the billing account is set up and local inspections are completed so your project will be ready for service.
SDG&E: We’ll do a final inspection, complete testing, and set the meter.
Initiation
You: Submit your project request through SDG&E’s Builder Services Portal. Make sure you include all the required details.
SDG&E: We’ll review your request to confirm we have everything we need. This helps us assign your project to the right team and keep things moving quickly.
Preliminary Engineering & Design
You: Provide any additional details requested by SDG&E.
SDG&E: We’ll visit your project site to determine the best service point for your gas requirements and then create a preliminary design.
Final Design
You: Review and approve the design, submit payment, and obtain any required permits from the local authority.
SDG&E: We’ll complete field surveys, prepare easement documents, and submit any permits needed for our crews to work in your project area. We will also schedule traffic control services.
Pre Construction
You: Prepare your site based on the approved design. This may include trenching and installing necessary equipment. Also, set up your billing account.
SDG&E: We'll inspect your work to make sure it’s safe and meets standards before scheduling our crews and ensuring materials are in place.
Construction
You: Keep your site ready and easy to access so SDG&E crews can install equipment and the meter(s). Afterward, complete any required inspections with your local authority.
SDG&E: We’ll do a final inspection, complete testing, and set your meter so your project is ready for service.
Frequently Asked Questions
What is energization?
Energization is the final step in getting your project ready for electric service. It means your building or project is ready to begin receiving electricity. To learn more about CPUC energization targets and timelines, click here.
How do I start a new service request with SDG&E?
You can begin by submitting a service request through the Builder Services Portal. Make sure to have your detailed project scope, site plans and load calculations ready.
What resources are available for new construction or service upgrades?
Our Project Resources Hub offers step-by-step guides, forms, manuals, design resources, and lists of approved designers and contractors to assist with new construction or service upgrades.
How do I track the progress of my ongoing project?
You can track the progress of all your projects using the Builder Services Portal. This tool allows you to monitor your projects from start to finish and is accessible from your mobile device.
Who do I contact if I have question about my project?
If you have an open project, please contact your SDG&E Project Manager directly. For questions about starting a new project, please call the Customer Project Management (CPM) Hotline at 1-877-789-9866.
How do I pay my project fees?
Project fees can be paid by going to the following link: Pay project fees