Seguridad ante cortes de energía

Power outages, planned and unplanned, can be caused by many things: traffic accidents, routine maintenance, damage to power lines, and most commonly storms and high winds. All electric customers should have an emergency plan in place to follow when a power outage occurs, especially if you or a loved one requires electricity for a medical device. Here are some tips to help you know what to do before, during and after a power outage occurs.

Seguridad ante cortes de energía

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Tips to stay safe before, during and after a power outage

Antes de un apagón

  1. Create an emergency plan for your family, including any pets and livestock, and prepare a supply kit. Make sure to discuss with household members and children. For easier planning, use our emergency checklists.
  2. Plug your electronics and large appliances into surge protectors or other power protection devices to prevent a power surge from damaging electrical equipment.
  3. Know how to manually open and close any electric security or garage doors and gates.
  4. Investing in a generator is the most reliable way of providing your home with electricity in the event of an outage. If you already have one, learn how to safely operate it before needed.
  5. Regístrese para Mi centro energético if you haven’t already and make sure your contact information is up to date to help us communicate with you.
  6. Stay informed by signing up for outage notifications on Mi centro energético.

You've got the power at your fingertips

Stay connected with outage information, view and report outages, and more with our SDG&E mobile app.

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Durante un apagón

  1. Check whether the outage is limited to your home as soon as it occurs. If there is a problem with your breaker, one or more of the switches may be turned off. Simply turn it back on and power should be restored.
  2. If your neighbors don’t have power either, report the outage with our easy-to-use mobile app or call us at 1-800-411-SDGE.
  3. To avoid an overload, unplug TVs, appliances and electronics, and turn off light switches, but leave one light on somewhere you’re going to see it when the power comes back on.
  4. Use flashlights or a bright lantern rather than candles, as they can tip over and cause a fire.
  5. Refrain from opening your fridge or freezer door—you let cold air out, and your food won’t be re-cooled until the power is restored.
  6. Visita nuestra página mapa de apagones to view up-to-date outages in your area, and check updates and restoration times.

Don't be left in the dark

A portable or standby generator keeps your power on during an outage.  Find out how to choose one depending on your energy needs and what to know about using a backup generator.

Generator Basics

Mapa de cortes

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Después de un apagón

  1. Espere unos minutos antes de encender los aparatos electrónicos. Esto ayudará a evitar problemas que podrían surgir si se produce un aumento repentino de la demanda inmediatamente después de que se restablezca el suministro eléctrico.
  2. Pregunta a tus vecinos y amigos de la zona cómo están.
  3. Reset any clocks, automatic timers and alarms.
  4. If electrical power lines are down, don’t touch them. Report any downed lines to 911 and call us immediately at 1-800-411-7343.

Interrupciones programadas

Every year, we schedule about 5,000 system upgrades to improve your service.  In order to perform our work safely, we will need to temporarily interrupt your electric service.

Learn more about planned outages

Interrupciones programadas