Reduce Your Use Rewards FAQ

Getting Started

Customers can earn $0.75 for every kilowatt hour (kWh) saved between 2 p.m. and 6 p.m. on a "Reduce your Use Rewards" event day. If they are already enrolled  in another SDG&E program that involves an energy-saving device that automatically communicates with SDG&E, such as the AC  Saver program, they can earn an additional $0.50 per kWh saved for a total credit of $1.25. The following warning conditions will be considered for higher Reduce Your Use rewards:

  • AP - AC Saver, with a status of OP (open)
  • DE - Enabling Technology Device

Residential customers with a working smart meter must set up a Reduce Your Use Rewards alert to earn rewards. Save enough electricity on a Reduce Your Use day and you'll receive a credit on your next SDG&E bill.

Participation on a Reduce Your Use day is optional.

Your reward will appear as a credit on your SDG&E bill at the end of your billing period following a Reduce Your Use day.

The number of Reduce Your Use days that may be called is not limited. Days may be called any time of the year an unusual situation requires saving energy.

A Reduce Your Use day is broadcast by SDG&E, and in return for using less electricity, we credit you with a reward on your bill when you save energy on these specific days. A Flex Alert is issued by the state of California, and while there is no incentive for participating in a Flex Alert, it is important to help the California Independent System Operator (CAISO) maintain reliability by saving energy when one is called.

Preparing for a Reduce Your Use Day
 

If you’ve set up an alert in My Account, we’ll notify you via email, SMS text to your mobile phone, or automated phone call.
 

You can also choose to receive an automated call from us. Local television and radio will report on upcoming Reduce Your Use days.

No. Generally, Reduce Your Use days are called when hot weather strains our system.  They may also be called any time an unusual situation requires saving energy.

My Energy Use
 

You can log into My Account and go to the My Energy tab and scroll through the energy chart to see how much energy you use on an hourly, daily, weekly and monthly basis.
 

On a Reduce Your Use day, log into My Account, go to My Energy tab and click on My Energy Use underneath. Look for the Highlights section for Reduce Your Use details. You can also hover over or click on the orange bars to see your energy use on Reduce Your Use days.

Log into My Account after a Reduce Your Use day. Go to the My Energy tab and click on My Energy Use underneath.  Click on the orange bars to see your energy use on Reduce Your Use days. You can also look for the highlights section for Reduce Your Use details. The difference between Energy Used and Use Less Than gives you the amount of energy saved.

No, your SDG&E smart meter captures hourly use that you can see on My Account through the My Energy tab. Smart meters are digital devices that collect energy-use data and – unlike traditional meters – transmit and receive data, too. Please note that your electricity use online data is approximate. For actual use information, please refer to your bill.

Your reward is calculated based on your Energy Used and Use Less Than amounts. The difference between Energy Used and Use Less Than gives you the amount of energy saved. The energy saved will be multiplied by the type of reward you’re eligible for; $0.75 per kWh or $1.25 per kWh if you have enabling technology. Partial credits are rounded accordingly. For instance, if your Use Less Than amount is 3, and your Energy Used is 2.50, it will be rounded down to 2, which qualifies you for a credit. If your Energy Used is 2.51 or more in this scenario, it will be rounded up to 3.

Enabling technology includes devices that are set up to receive SDG&E signals or alerts. For example, if you're on the Summer Saver program, your A/C cycling device is considered an enabling technology and you'll receive the $1.25 per kWh saved on Reduce Your Use days. Select home area network (HAN) devices, including the Reduce Your Use Thermostat, are also eligible for this higher credit.

We look at five days of your electricity use before a Reduce Your Use day and take an average from the three highest-use days. We’ll compare weekdays with weekdays and weekend days with weekend days and look at your home’s energy use between the Reduce Your Use hours of 11 a.m. and 6 p.m.