Scam alert: Beware of utility imposters

SDG&E is alerting customers to be aware of a person or persons who have recently posed as utility employees asking to enter a customer’s home. It has been reported that the imposter will distract unsuspecting customers while performing “routine inspections,” while another imposter burglarizes the home.

How to protect yourself

  • Make sure that everyone in question is wearing a SDG&E-marked uniform.
  • Ask any SDG&E employee to display a company identification card.
  • Ensure that they have arrived in a SDG&E-marked company vehicle.
  • Never leave the house if asked; SDG&E does not ask customers to leave your house unattended.
  • Note: SDG&E often hires contractors to complete smart meter work or provides information on energy efficiency programs; however contractors will never ask customers to leave their home for any reason.
  • If you have not called to request service or are not expecting a visit from SDG&E, please make sure proper identification is requested.
  • If you are suspicious, please call SDG&E at 1-800-411-7343 to ensure that work is currently being conducted in your area.

Potential other scams

Some customers have received emails that appear to be about their energy bills with us, but are not.  Protect yourself by:

Emails

  • DO NOT click on any links in the email.
  • DO NOT reply to the email or provide any information.
  • DO NOT open any attachments.

Past Due

Even if you have a past-due balance that needs to be paid, remember:

  • SDG&E always provides past-due notices in writing before service is shut off for nonpayment.
  • SDG&E does not proactively contact customers to get credit card, banking or other financial information over the phone.
  • You should never provide financial information by telephone unless you initiated the call.
  • You should contact SDG&E directly at 1-800-411-7343 if you have any questions about resolving an outstanding balance.

Learn more

Download "Tips on avoiding fraud" ("Sugerencias para evitar fraudes")

See bill payment options