Planned Outages for Maintenance and System Improvements
Every year, we schedule about 5,000 system upgrades to improve your service. In order to perform our work, we will need to interrupt your electric service.
If you’ll be affected by a planned outage, we’ll send you a letter in advance, so you can prepare. We know that outages are inconvenient, but our objective is to prevent bigger problems in the future.
Our crews will work as quickly and safely as possible to restore your electric service. We appreciate your patience.
How to prepare for a planned outage
Unless installed by a licensed electrician, standby or portable generators should NOT be connected to your electric service panel or any electrical outlet. Failure to install a standby generator safely and properly could endanger you, our employees, or the public.
Sensitive Electrical Equipment (computers, TVs, cable boxes, etc.)
We recommend unplugging this equipment before the outage. You should also consider installing a surge protector on sensitive equipment.
Limit opening refrigerator and freezer doors. You may want to place frozen water bottles in the refrigerator to help keep food cold. As always, before eating food that was refrigerated, check for spoilage.
Electric Garage Doors and Gates
It’s recommended you remove your vehicle before the outage. Once power is back on, check to make sure your garage door and/or gate is working properly. Know how to override or manually operate your security gates or garage doors.
- Make sure your cell phone has a full charge.
- Have a flashlight with fresh batteries handy.
- If you have medical support equipment that is dependent on electricity, be ready with your back-up plan to maintain the use of your equipment.
- Turn off any major appliances like washers or air conditioners prior to the outage. This will prevent them from unexpectedly coming on when the power is restored.
- Double check to make sure all heat-producing appliances (stoves, toaster ovens, irons, and hair curlers) are turned off. This will minimize any fire hazard if the power is restored while you’re away.
- Notify your alarm and phone company as alarm phone systems can be affected.
- If your water is provided by an electric pump, have a supply of water available.
- Clocks, security systems, irrigation timers and similar equipment may need to be reprogrammed after the outage if they don’t have battery backup.
For more information about planned outages, visit our outage center.