Planned Outages for
Maintenance and System
Every year, we schedule about 5,000 system upgrades to improve your service. In order to perform our work safely, we will need to temporarily interrupt your electric service.
If you’ll be affected by a planned outage, we’ll send you an email or letter in advance, so you can prepare. We know that outages are inconvenient, but our objective is to prevent bigger problems in the future.
Our crews will work as quickly and safely as possible to restore your electric service. We appreciate your patience and understanding.
Planned Outage Notification Process
*** Unsafe weather conditions or unexpected events may prolong service interruptions or force us to reschedule the outage for a different date. We attempt to notify customers as soon as possible of any cancellations via email and/or automated phone calls.
To receive information about planned outages as quickly as possible, be sure to have email selected under notification preferences in your My Account. Update your contact information and notification preferences here.
Customers that did not yet receive notice but believe they will be impacted by a planned outage can confirm by logging into their My Account and looking for an orange banner across the top of the screen with the date and time.
How to prepare for a planned outage
(before, during and after)
Have medical needs that require electricity?
Some people depend on uninterrupted power to operate medical equipment in their homes. Since we cannot guarantee uninterrupted service you should always have a backup plan. This could mean a backup power system or other arrangements.
- Equipment backup: If your medical equipment is supplied by a hospital or a durable medical equipment company, work with them to develop an emergency or backup plan. Some companies may supply additional medical equipment and other services during emergency situations.
- Refrigerated medications: If you take medications that require refrigeration, take precautions and have a plan in place to continue storing at the appropriate temperature.
- Get on “Special needs” lists: Contact your local fire department to learn whether they maintain a list of people with medical needs. Being on his list may help them better respond to you during emergencies.
- Emergency contacts: Keep emergency phone numbers handy.
- Backup plan: Develop plans to leave your home in the event of a lengthy power outage. Share this plan with family, friends, and others that should be aware.
- Keep important phone numbers (e.g., hospital, fire department, police, friends and relatives) in a convenient location in case you need emergency or other assistance.
- Keep a cell phone or hardwired, single line telephone on hand. Cordless phones do not work without electricity.
- Keep a flashlight with extra, fresh batteries in a convenient place. Avoid using candles because of the risk of fire. If you must use candles, please use extreme caution.
- Turn off heat producing appliances (e.g., ovens, stove tops and irons) prior to the outage. This will eliminate a fire hazard when power comes back on.
- Make sure you can manually (without power) open your automatic garage door or gate or park your vehicle outside.
- Notify your alarm company if you have an alarm system as equipment can be affected by power outages.
- Inform SDG&E if you have a generator that you will use during the outage. Do not use it unless you are sure it was installed safely and correctly. An incorrectly installed generator can damage your property and endanger you and SDG&E's line workers who may be working on nearby power lines.
- Unplug your sensitive equipment such as:
- Install sensors or surge protectors to protect your appliances and equipment from surges when the power is restored.
- Turn off any major appliances like washers or air conditioners to prevent them from unexpectedly coming on when the power is restored.
- Leave one light on so you’ll know when the power is back on.
- Double-check to make sure all heat producing appliances like stoves, toaster ovens, irons and hair curlers, are turned off to minimize any fire hazard if the power is restored while you’re away.
Purchase a power back-up for your cellphone. If you use a generator, place it outdoors and plug individual appliances directly into it, using a heavy-duty extension cord. Connecting generators directly to household circuits creates “backfeed,” which is dangerous to repair crews. Please consult your manufacturer’s manual.
- Use your phone as a hotspot if internet is required for devices. Be sure to check with your provider on your data allotment and turn off your hotspot as soon as you are finished to avoid incurring extra charges.
- Unless installed by a licensed electrician, standby or portable generators should NOT be connected to your electric service panel or any electrical outlet. Failure to install a standby generator safely and properly could endanger you, our employees, or the public.
- Inform SDG&E if you have a generator that you will use during the outage by calling 1-800-211-SDGE.
Perishable foods in your refrigerator and freezer may or may not be safe to consume after an electric outage. It depends on things like the length of the outage and outdoor temperatures. You can take steps to keep your food fresh longer. There are also things you can do to make sure your food is still safe to eat once the fridge is running again.
- Keep it closed: Open refrigerator and freezer doors only when necessary. Depending on the outside temperature an unopened refrigerator can keep foods cold enough for several hours. Placing blocks of ice inside will help keep food cold longer. Check food carefully for signs of spoilage.
- A closed refrigerator can keep food cold for up to 24 hours and a closed
- A freezer can keep food frozen for up to 48 hours.
- A refrigerator or freezer that are full of food will maintain temperature longer than ones that are half full or empty, provided the doors remain closed.
- Draw the line at 40 degrees: Perishable foods should not be held above 40 degrees Fahrenheit for more than two hours.
- Coolers & ice chests: For outages longer than two hours, food items such as dairy products, meats, fish, poultry, eggs and leftovers should be packed into a cooler with ice. A separate cooler can be packed with frozen items.
- Cans & dry goods: Canned food, dry goods, and powdered or boxed milk can be consumed at room temperature or heated on a grill. Keep on hand non-perishable food that doesn't require cooking and make sure you have a manual can opener.
- Dry ice: Dry ice can be used to help protect the items in your refrigerator and freezer during extremely long outages.
- Use gloves when handling dry ice, and don't place it in direct contact with food or drinks.
- Leave a light on: When you go to bed, leave a bedroom light switched on. It will wake you when power returns, so you can check the condition of your food.
- If you’re not home: If a power outage happens while you're out of the house, try to determine how long it has been out. Check the internal temperature of perishables in your refrigerator with a quick-response thermometer; any item above 40 degrees should be thrown out. If power comes back on in less than 24 hours and your freezer is fairly full, your frozen items should be safe. If the refrigerator was out for more than 24 hours, you should get rid of perishables.
It’s recommended you remove your vehicle before the outage. Once power is back on, check to make sure your garage door and/or gate is working properly. Know how to override or manually operate your security gates or garage doors.
Establish a “power outage response team” to initiate response protocols established by your business resiliency plan in the event of an outage.
- Create a hardcopy list of emergency phone numbers — police, fire, hospital, and emergency management, and post for your employees.
- Develop internal and external communications protocols to keep staff informed.
- Make sure employees are aware and trained on safety response protocols, include such items as:
- Procedures for disconnecting and powering down equipment
- Procedures for entering and exiting the facility
- Requirements for data backup and retrieval
- Work-from-home requirements
- An emergency plan for employees who rely on medical equipment — this may include instructions on a backup power supply or transportation to another facility.
- Discuss basic first aid and CPR training, evacuation routes, and communication protocols.
- Ensure emergency lighting, signage, and exit signs are operable and clearly visible.
- Install carbon monoxide detectors with battery backup in central locations throughout your business to ensure they continue to function and alert you of toxic emissions.
- Review building security and safety systems, and establish mitigation solutions. Ensure you have complimentary plans for communicating shipping and receiving delays, back-up generator requirements, and banking support.
After an outage
Wait a few minutes before turning on electronics. This will help eliminate problems that could occur if there’s a surge in demand immediately after power is restored.
- Check on neighbors and friends in the area.
- Reset any clocks, automatic timers and alarms.
- Reset clocks, thermostats and other programmed equipment after power is restored.
- If electrical power lines are down, don’t touch them. Report any downed lines to 911 and call us immediately at 1-800-411-7343.
- Before eating food items, check carefully for signs of spoilage. Use a thermometer in the refrigerator and freezer so you can know the temperature when the power is restored to determine if your food is safe to eat.
For more information about outages, please visit our Outage Center at https://www.sdge.com/residential/customer-service/outage-center.