* For customer service issues, please call 1-800-411-7343
Once enrolled in Pay-by-Phone, you can authorize a deduction from your checking account over the phone. It's quick and simple to use, and best of all, it's FREE.
Pay-by-Phone is open to all residential and business customers. A customer’s account must be in good standing without any existing payment arrangements and without more than one returned check within the last 12-month period.
How to Enroll
To enroll, print and mail the Enrollment Form along with a voided or canceled check. The mailing address is on the form.
After receiving a confirmation letter when enrollment is completed, you will have the option to pay by phone.
How to Pay by Phone
While enrolled in Pay-by-Phone, you will continue to receive your itemized monthly bill. On the day you’d like to pay your monthly bill, call us at 1-800-619-7343.
There is no charge from SDG&E to participate, however, some financial institutions may charge a fee for electronic fund transfers. Please check with your bank about any fees that may apply.
Payments in the form of account debit requests may be rejected by your financial institution because of insufficient funds, closed/unauthorized accounts or other reasons. Check with your financial institution for possible charges it may charge you.
If your payment is rejected, SDG&E will charge a $7.00 processing fee on your next bill. SDG&E reserves the right to terminate your participation in SDG&E Pay-by-Phone if your financial institution refuses to make electronic payment more than once within a 12-month period.
Updating Your Information
If you change financial institutions or other information, call 1-800-411-7343 for a change form. Inaccurate information may result in electronic payments being refused by your financial institution.
SDG&E will not be responsible for losses, expenses, or other liabilities that result from inaccurate information or failure to provide us with timely notification of changes.
You may cancel your enrollment in Pay-by-Phone at any time. Send your request to the address below. Requests for cancelation will become effective within 10 business days after we receive your written notification.
Attn: APO Processing, CP61C
P.O. Box 129831
San Diego, CA 92112-9831