Frequently Asked Questions

Can SDG&E’s computer systems be hacked?

Safeguarding customer and company information is a major consideration for SDG&E. There is always a potential risk, especially with new technology, that any system could be compromised. However, we are taking prudent actions to minimize this risk for our customers and our company, with due consideration for known and continually evolving threats.

What is SDG&E doing to minimize the threat of being hacked?

For obvious reasons, we don’t discuss the specifics of our security efforts. However, we rigorously test critical systems for vulnerabilities before they are deployed to the field. We are committed to continually reviewing our security practices and tools. We work with a wide consortium of utilities and industry experts to identify potential system vulnerabilities and associated risk mitigation strategies. Such collaborative standards development has already has been used to improve the design of our solutions.

How do I report a threat?

We are committed to protecting our operational infrastructure and cyber systems.

We take the security of our operational infrastructure and cyber systems very seriously. If you observe something unusual or suspicious, such as a potential threat to the company’s physical or cyber infrastructure, please do not hesitate to let us know. In case of an emergency to life or property, dial 911.

To report a threat, contact us.