Customer Privacy

Energy Data Request Program

To help interested customers, regulators, local governments and other interested third parties understand how customers of SDG&E use energy, we make certain information available in aggregate. We also provide access to authorized third parties to customer information. Find out how the program works.

Letters of Authorization

This document authorizes a third party to receive customer information or act on a customer’s behalf.  Authorizations usually involve billing calculations, EPA benchmarking, correspondence in connection with accounts, investigation of utility bills, rate analysis and changes, etc. 

Customer Authorization Request Form (CISR)

Privacy Smart Seals

A Privacy Seal is a graphic on a website that offers an added level of assurance for those interested in authorizing trusted sources to use their energy data.  Third parties that display Privacy Smart Seals have had their privacy practices reviewed by an independent privacy expert.  The third parties that have received this certification will have a badge (Privacy Seal) located under the third party application description in My Account.

Read More

Privacy Resources

Here are some online resources to help you protect yourself.

  • Securing Our eCity  provides information to San Diegans on how to stay secure in cyberspace.
  • Identity Theft Resource Center  provides information on how to avoid falling victim to identity theft.
  • CyberHive  is an incubator and shared workspace for companies building cybersecurity products and services.

Read More