Payment Help
Shutting Off Power: SDG&E knows that our customers’ lives and income have been affected by this public health crisis. For that reason, SDG&E will not shut off service to residential customers with unpaid bills until further notice. Nothing means more to us than the health and safety of you and your loved ones and the last thing we want you to worry about is whether you can afford to keep your lights on.
SDG&E had voluntarily suspended service disconnections for business customers due to nonpayment when shelter-in-place orders were issued. However, as the economy reopens, normal business procedures will resume.
Flexible Payment Plans: If you’re a residential customer and having trouble paying your energy bill, please call us at 1-800-411-7343 to work out a payment plan.
For our business customers, please contact our Business Contact Center at 1-800-336-7343 to request a payment plan. You can also visit sdge.com/recovery for more resources and information to help your business.
Assistance Programs: If you have recently lost your job, even if you are receiving unemployment benefits, our CARE program can save you 30% or more on your energy bill. If you don't qualify for CARE, we automatically check to see if you qualify for FERA, which offers an 18% monthly bill discount to families of three or more. Simply complete the online application and we’ll let your know if you qualify based on your current participation in certain public assistance programs or your annual household income as of today. No additional documents are required to apply. Learn more.
The Low-Income Home Energy Assistance Program (LIHEAP), is federally funded and helps low-income households with their energy bills. The program is overseen by the California Department of Community Services and Development (CSD) and administered by nonprofit agencies that have funding available right now to help residents with up to $1,000 on their energy bills. Additional funding is also expected with the recent passage of the federal economic stimulus package. To learn more about income eligibility guidelines and participating agencies, visit 211sandiego.org.
Branch Offices/Payment Locations: At this time, our branch offices are closed. Some payment locations in retail stores may be open, but that can change as the days go on. We encourage our customers to follow the order from authorities to remain at home. You can always pay your bill online via My Account or through our mobile app.