Scam alert: Beware of utility imposters

SDG&E has received numerous reports from customers who have been contacted by individuals misrepresenting themselves as utility employees. The imposters threaten to shut off electric and gas service unless payment is made immediately. The impersonators are telling customers to purchase pre-paid cash or credit cards and call another phone number, where fake utility employees then get information from the cards and remove the cash value. The scammers have victimized local businesses as well as residential customers.

How to protect yourself

If you suspect a caller of posing as an SDG&E employee, hang up and call SDG&E’s main customer service line directly at 1-800-411-7343. You should also call SDG&E if you have any doubts about a visitor who shows up at your home or business, claiming to be a representative of SDG&E.

Even if you have a past-due balance that needs to be paid, remember:

  • SDG&E always provides past-due notices in writing before service is shut off for nonpayment.
  • SDG&E does not proactively contact customers to get credit card, banking or other financial information over the phone.
  • You should never provide financial information by telephone unless you initiated the call.
  • You should contact SDG&E directly at 1-800-411-7343 if you have any questions about resolving an outstanding balance.

Download "Tips on avoiding fraud" ("Sugerencias para evitar fraudes")

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