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As part of our commitment to help meet the region’s energy demands, SDG&E is making changes to help you get more information about your energy use and find the best ways to save. One of these changes is smart meters.
Currently SDG&E is replacing all electric meters and upgrading all gas meters with smart meters. By the end of 2011, all SDG&E meters will have the new smart technology. All SDG&E customers are getting smart meters; it’s not an optional upgrade. In the future, you’ll be able to access your energy use information online through My Account and take advantage of new programs and services to help you save energy, save money and help the environment.
SDG&E will notify you by mail a few weeks before your smart meter installation takes place. Either SDG&E or our authorized representative, VSI Meter Services, will be installing the smart meters.
Smart meter installation hours are Monday - Saturday from 8am to 5pm
(unless an appointment for another time is scheduled).
You do not need to be present when your smart meters are installed. However, multiple visits may be required to upgrade both your gas and electric meters.
An installer with SDG&E or VSI Meter Services will knock on your door to alert you prior to installing the meters. For your safety and security, each smart meter installer will carry an SDG&E or contractor picture ID card.
It takes about 15 to 30 minutes to install the meters.
In most cases, there will be no loss of natural gas service. Your electric service may be interrupted for 5 to 15 minutes. We apologize for any inconvenience this may cause.
After installation, we’ll leave a door hanger to let you know your new smart meters were installed. Until your meter(s) can be read remotely, an SDG&E meter reader will continue to read your meter on a monthly basis as he/she does now.
Please make sure to provide safe access to your gas and electric meters by clearing any obstructions like bushes that need to be trimmed back, items that need to be moved, or cabinets/gates that need to be unlocked.
Be sure to tell people in your household about your upcoming meter installation because there will be a brief electrical outage. There will be no interruption in service when the gas meter is upgraded.
As a precaution, we advise unplugging sensitive electronic devices like computers, TVs, DVD players, DVRs, phones, microwaves, etc.
Keep dogs either inside or safely away from your meters.
Please make sure to provide safe access to your gas and electric meters by clearing any obstructions like bushes that need to be trimmed back, items that need to be moved, or cabinets/gates that need to be unlocked.
Be sure to tell people at your business about your upcoming meter installation because there will be a brief electrical outage. There will be no interruption in service when the gas meter is upgraded.
As a precaution, we advise unplugging sensitive electronic devices like computers, phones, fax and copy machines, etc.
For the safety of our installers, please unlock your circuit breaker box.