We schedule about 5,000 system upgrades every year to improve your service. In order to perform our work, we will need to interrupt your electric service.
If you’ll be affected by a planned outage, we’ll send you a letter in advance, so you can prepare. We know that outages are inconvenient, but our objective is to prevent bigger problems in the future.
Our crews will work as quickly and safely as possible to restore your electric service.
Tips to prepare for a planned outage
- If you have medical support equipment that is dependent on electricity, be ready with your back-up plan to maintain the use of your equipment.
- Have flashlights with fresh batteries handy.
- Minimize the opening of refrigerator and freezer doors to maintain temperature.
- Shut off or disconnect all sensitive equipment, such as computers, fax machines, televisions, microwaves, etc. before the outage begins.
- Turn off any major appliances like washers or air conditioners prior to the outage. This will prevent them from unexpectedly coming on when the power is restored.
- Double check to make sure all heat-producing appliances (stoves, toaster ovens, irons, and hair curlers) are turned off. This will minimize any fire hazard if the power is restored while you’re away.
- Notify your alarm and phone company as alarm phone systems can be affected.
- Make sure you know how to override or manually operate your security gates or garage doors.
- If you have a generator, don’t try to energize your house through wall sockets. Please refer to the section on Portable and Standby Generators for more information.
If you have questions about planned outages in your community, call your Planned Outage Coordinator or our 24-hour customer service center at 1-800-211-SDGE (7343).