With all outages, your appliances will not work, including your TV, air conditioners, refrigerators, computers, and lights. You may also lose phone service, including Reverse 911 capability (except for corded home phones) as well as power to water pumps.
We recommend you unplug your sensitive equipment such as computers, fax machines, digital video recorders, televisions, and microwaves. Installing sensors or surge protectors can help protect your appliances and equipment from surges when the power is restored.
It’s a good idea to have an emergency kit ready. The kit should include medical and personal items, and a flashlight. A battery-powered radio is also recommended. You should also have a manual can opener, a supply of easy-to-prepare, non-perishable foods and bottled water.
Since your water supply may be affected, consider filling your tubs and sinks with water so you can flush toilets.
We recommend that you keep a corded phone that does not require plug-in electric power to operate, connecting only through a conventional phone jack. The County Office of Emergency Services has a brochure on Family Disaster Planning and Personal Survival Guide you may find helpful.
Yes, you can use a portable generator. It’s essential that you follow all safety procedures when using your generator and ensure that it’s been properly installed by a qualified installer. Also, please make sure you let SDG&E know you have a generator by calling 1-800-411-7343.
If anyone in your home depends on electricity for any health, safety or communications needs, please call 211 to discuss your specific medical needs. Examples of such medical needs could include:
You should still develop an emergency plan– and be prepared to follow it – in case the power goes out for any reason.
To update your phone number with us, call 1-800-411-7343. Please have your account number available and you’ll be able to update your home, cell and business numbers through our automated system.
Or, if you’re registered with My Account, SDG&E’s personalized online account management service, you can update your contact information in section called “Other Services.”
To help ensure that you’ll be notified of outages or other emergencies, we also urge all San Diego County residents to register with the County of San Diego’s Alert San Diego system, also known as Reverse 911.
You can register your cell phones, Voiceover Internet Protocol (VoIP) phone and e-mail address.
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