Assistance for Residential Customers
Assistance for Residential Customers
Requesting Payment Arrangements
We are always willing to work with our customers to avoid service shut-offs, which can lead to reconnection fees and deposits. If you have received a past due notice and it is not yet expired, you can request payment arrangements online through My Account.
You can also call us at 1-800-411-SDGE (7343) before the expiration of the past due notice and we'll work with you on payment arrangements.
If you have an expired payment notice, please call 1-800-411-7343 immediately to avoid disconnection of service. Please do not use e-mail for credit extension information
Level your payments every month
From month to month your energy bill goes up and down. These highs and lows are caused by the weather and how you use your appliances.
Third-Party Notification Program
If you or someone you know is elderly, sick, shut in or away from home often, it's possible to overlook a utility bill or Shut Off Notice. To protect your health and safety by preventing any unnecessary disruption in your gas and electric service, SDG&E offers the voluntary Third Party Notification Plan.
Designate Someone To Help Remind You To Pay Your Bill
You can designate a friend, relative or community agency to remind you to pay your SDG&E bill. SDG&E will send that person or agency a copy of any late notice you receive, as well as a copy of any notice that your service may be stopped due to unpaid bills. The duplicate notices give the third party an opportunity to bring any late bills to your attention and offer you advice or aid.
Once You Have Completed The Application
Mail the completed application to:
SDG&E
Customer Service Center - CP62
PO Box 129831
San Diego, CA 92112-9831Once the application is received, the plan will remain in effect for as long we serve you or until we receive a request to discontinue it. Please notify us if you or the designated third party move, or if you would like to designate a new third party.