Smart electric meters can transmit and receive information remotely. This makes it possible for us to start or stop electric service without visiting your home.
By taking advantage of our remote start/stop service option when you move, you may be able to:
More information
For more information on service orders, call us at 1-800-411-7343 or visit our customer service center online.
Is remote start/stop service available for all homes?No. Remote on/off service is currently available for homes with smart electric meters that are being read remotely and have remote turn on/turn off capability.
Remote start/stop service is not an option for you if:
You’re currently enrolled in the medical baseline/life support program, and/or are a self-certified senior (age 62 or older), disabled, or full time resident of the customer’s household with a serious illness, defined as a condition which could become life threatening if service is disconnected.
The previous tenant didn’t have the smart electric meter turned off remotely.
Service is for a nonresidential facility.
What are the advantages of having my electric service started or stopped remotely? With remote assistance, you can:
Save time. You don’t need to wait for a service technician to visit your home.
Save money. It costs $5 instead of $15 to establish or reconnect electric service.
Control timing. Once a remote turn-on order takes effect, you control when the service connection is completed. Just push the reset button on the front of your smart meter. This last step prevents any electrical equipment from starting up when you’re not at your new home.
When should I expect on-site start/stop service?We’ll still send technicians to provide on-site turn-on/turn-off services in many situations, including:
For Medical needs. For safety reasons, our technicians will provide services in person at your home if you use life-support equipment and/or are enrolled in our Medical Baseline program, and/or are a self-certified senior (age 62 or older), disabled, or full time resident of the customer’s household with a serious illness, defined as a condition which could become life threatening if service is disconnected. Be sure to call us at least two business days in advance.
Gas meter start/stop. The state requires on-site visits for all gas meter service orders.
Nonpayment. Customers who don’t pay their SDG&E® bills on time will still receive a past-due pink bill, followed by at least one on-site visit by a collector. Starting in July 2012, the second on-site visit to collect unpaid bills will be eliminated and service may be shut off remotely.
