When you report an unplanned outage, SDG&E sends a troubleshooter to the scene to assess the situation. Most times, the troubleshooter can make the necessary repairs on the spot. However, if there is extensive damage, a special repair crew is called out.
Occasionally, repair crews have to remove barriers, such as downed trees, or wait for floodwaters to recede, before they can get to the outage location. Once a troubleshooter or repair crew has been able to determine the repairs needed to restore power, SDG&E can provide time estimates for power restoration.
Safety is a top priority at SDG&E; therefore, no SDG&E employee will be allowed to work to restore power until it is safe to do so.