How to Report/Get Status of Unplanned Power Outages

If you’ve checked your circuits or fuses and they are properly connected, call SDG&E at 1-800-611-SDGE (7343) to report the outage. The information you provide can also help to determine why the power went out. Specific information such as what you saw or heard when the power went out can be relayed to our troubleshooters to help them locate the source of the problem quickly.

When you call, the SDG&E Representative will ask you for the following information:

• Your name, address and telephone number
• The approximate time the power was interrupted
• If the entire area is without power, or just your home
• If you saw or heard anything unusual when the power went out
• If you can see any power lines on the ground

In cases of widespread power outages, our phone lines may be busy, please be patient and try your call again in a few minutes.

Use Our Automated System For Faster Service

Use our automated system to quickly report an unplanned power outage or to get updated information, and receive the same information as our SDG&E Representatives without the wait. Your current telephone number must match the phone number we have on file to use the system. Providing SDG&E with your current home telephone number today can save your precious time tomorrow. Call our automated system at 1-800-611-SDGE (7343) 24 hours a day, every day.