California utilities provide electricity to homes and businesses by generating the power, transmitting it through major power lines, and then distributing it through smaller power lines. The DA Program gives you the option to purchase your power from marketers and power brokers called electric service providers (ESPs). SDG&E will continue to provide reliable transmission and distribution services to you, including to those customers who choose DA service.
You should call the SDG&E Business Contact Center for emergencies and service at 1-800-336-7343. SDG&E will continue to respond to electric safety calls and maintain the electric delivery system serving your business.
The ESP has the full responsibility of procuring wholesale power to resell to their customers and paying any ancillary charges owed to the California Independent System Operator.
After you select your new provider, the ESP will submit a Direct Access Service Request (DASR) to request the service change to the new ESP. Services will be transferred to DA service on the next meter read date and you will receive power from the new provider until the account closes or until you decide to return to SDG&E service.
Subject to the rules established for the limited re-opening of DA, you’ll need to give SDG&E 6 months advance notice in order to transfer to DA service by completing and submitting a 6-Month Advance Notice to Transfer to Direct Access form. Upon expiration of the 6-month notice period, your ESP can submit a Direct Access Service Request (DASR) on your behalf to transfer from SDG&E supplied power to the new ESP.
The ESP can offer one or more of the following three billing options:
ESP Consolidated Billing: A consolidated customer bill from your ESP that will have both ESP and SDG&E charges on the same bill but detailed separately.
UDC Consolidated Billing: A consolidated customer bill from SDG&E that will have both ESP and SDG&E charges on the same bill but detailed separately.
Dual Billing: Two bills: one from the ESP for power charges and one from SDG&E for transmission, distribution, CTC public purpose programs charges (such as low-income assistance program), and other utility charges (such as franchise fees that apply).
ESPs purchase power from a number of different sources and through a variety of contractual arrangements that can be priced differently than the cost of SDG&E's power. Some ESPs may offer a guaranteed fixed price over a period of time, but SDG&E charges a monthly price which matches that month's cost of power. ESPs may also offer a price that is indexed below the SDG&E price or may offer attractive pricing options with incentives and/or service conveniences. You should investigate the various options offered by different ESPs to determine which option meets your needs. Be sure to examine the extent of possible savings based on the ESPs ability to purchase power at a cost lower than SDG&E. SDG&E does not guarantee that a customer who takes DA service will save moneys.
Customers should check the ESP’s customer service history and credit standings just as they would with any other business relationship that they enter into. SDG&E is prohibited from recommending any participating ESP.
Customers can stay on DA during the advance notice period or they can choose to return immediately. If they choose to return to service provided by SDG&E prior to the expiration of the 6-month advance notice period, they will be placed on transitional bundled service until the 6-month advance notice period has been completed. Customers returning to bundled service make an eighteen month commitment and will not be eligible to return to DA service until their eighteen month period has completed, subject to the rules established for the limited re-opening of DA.